Gentle Dental Grand Avenue

★★★★★
  • 13375 W. Grand Ave. Suite 109

    Surprise, AZ 85374

    Map & Directions
  • 623-544-2300

About Gentle Dental Grand Avenue

Categories
  • Dentists
  • Orthodontists
  • Cosmetic Dentistry
  • Periodontics
  • Endodontists
  • Prosthodontists
  • Oral Surgeons
Hours
M 8am-6pm, Tu 10am-7pm, W 8am-4pm, Th 8am-6pm, F 7am-3pm, Sa-Su Closed
Emails
  • grandave@gentle1.com
Payment Options
  • American Express
  • Cash
  • Check
  • Discover
  • Financing
  • MasterCard
  • Visa

Health & Medical

Health & Medical
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5 27
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Write a Review
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Was not upfront with prices - Quoted me a great rate on the phone but refused to give me the same rate. Tried to tell me that the rate they had quoted me was with a plan but on the phone they told me that I didn't need to get the plan to

3
★★★★★

Was not upfront with prices - Quoted me a great rate on the phone but refused to give me the same rate. Tried to tell me that the rate they had quoted me was with a plan but on the phone they told me that I didn't need to get the plan to

.

I don't know how I would be able to go through these dental sessions without the patients of both the doctor, and his assistant. There is no such thing as painless dental work, but they both helped me through it.

3
★★★★★

I don't know how I would be able to go through these dental sessions without the patients of both the doctor, and his assistant. There is no such thing as painless dental work, but they both helped me through it.

.

Very patient & informative during the procedure. Made a stressful time less stressful

3
★★★★★

Very patient & informative during the procedure. Made a stressful time less stressful

.

Very good

3
★★★★★

Very good

.

Everyone did a wonderful job it was an easy virtually pain free experience

3
★★★★★

Everyone did a wonderful job it was an easy virtually pain free experience

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Everyone is always so nice and it really helps make you feel in a better place. I no longer dread coming to the doc to get my teeth worked on. You guys take the time to make sure there is no pain or anything and if so you are more than

3
★★★★★

Everyone is always so nice and it really helps make you feel in a better place. I no longer dread coming to the doc to get my teeth worked on. You guys take the time to make sure there is no pain or anything and if so you are more than

.

Dentist very friendly & knowledgeable. Explains things. The assistant was friendly & nice. Knows what to do, smiles, knows her position. Professional, and tidy. Both were great!! Thank you.

3
★★★★★

Dentist very friendly & knowledgeable. Explains things. The assistant was friendly & nice. Knows what to do, smiles, knows her position. Professional, and tidy. Both were great!! Thank you.

.

Today I had a god experience with your group. Made me feel very comfortable. Thanks.

3
★★★★★

Today I had a god experience with your group. Made me feel very comfortable. Thanks.

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Everyone was conscientious about doing a good job. And it was the first time a temporary crown ever stayed in.

3
★★★★★

Everyone was conscientious about doing a good job. And it was the first time a temporary crown ever stayed in.

.

Great! The people are nice and respectable. I felt comfortable oven though I was tole I need a root canal. lol.

3
★★★★★

Great! The people are nice and respectable. I felt comfortable oven though I was tole I need a root canal. lol.

.

My experience was very positive. Everyone in the office was friendly. Would recommend to friends.

3
★★★★★

My experience was very positive. Everyone in the office was friendly. Would recommend to friends.

.

Very gentle and caring. Never have I trusted this way. (I don't want a root canal every day tho!!)

3
★★★★★

Very gentle and caring. Never have I trusted this way. (I don't want a root canal every day tho!!)

.

The staff are all friendly and gentle. The treatment co-ordination made me understand the bill up procedure alot easier. Great group of people!

3
★★★★★

The staff are all friendly and gentle. The treatment co-ordination made me understand the bill up procedure alot easier. Great group of people!

.

Customer service was very personable. And fun to talk with.

3
★★★★★

Customer service was very personable. And fun to talk with.

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Fast, efficient, caring, compassionate. Keep up the good work!

3
★★★★★

Fast, efficient, caring, compassionate. Keep up the good work!

.

The smiles from everyone, how easy they made it for my kids, I felt very comfortable. Keep up the great attitudes.

3
★★★★★

The smiles from everyone, how easy they made it for my kids, I felt very comfortable. Keep up the great attitudes.

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Patient kind & nice

3
★★★★★

Patient kind & nice

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First visit, and im very happy so far. Keep up the good work.

3
★★★★★

First visit, and im very happy so far. Keep up the good work.

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Convenient location, ease of making appointments.

3
★★★★★

Convenient location, ease of making appointments.

.

Very good. Got me right in.

3
★★★★★

Very good. Got me right in.

.

Friendly atmosphere.

3
★★★★★

Friendly atmosphere.

.

My denial higinist Karen and Doctor are both SUPERSTARS. The cleaning staff did an awesome job. Will refer other to this place. You all are AWESOME!!!

3
★★★★★

My denial higinist Karen and Doctor are both SUPERSTARS. The cleaning staff did an awesome job. Will refer other to this place. You all are AWESOME!!!

.

My denial higinist Karen and Doctor are both SUPERSTARS. The cleaning staff did an awesome job. Will refer other to this place. You all are AWESOME!!!

3
★★★★★

My denial higinist Karen and Doctor are both SUPERSTARS. The cleaning staff did an awesome job. Will refer other to this place. You all are AWESOME!!!

.

Very professional. Good service. Best teeth cleaning I have had in 7 years. Everything was great.

2
★★★★★

Very professional. Good service. Best teeth cleaning I have had in 7 years. Everything was great.

.

My dental hyginist Karen and doctor are both superstar. The cleaning staff did awesome job. You are awesome.

2
★★★★★

My dental hyginist Karen and doctor are both superstar. The cleaning staff did awesome job. You are awesome.

.

Due to change in insurance had to change dentists. I went to Southwest Dental since it was close to home and was on my plan. I will be seeking another dentist. My first visit was for a cleaning no dental problems. (I go every 6/mo for dental cleanings and no problems). When I checked in I was called up to front desk to sign to agree to pay extra charges (100-140) for extra deep cleaning. I explained I made an appointment for routine cleaning. I was told because I had never been a patient there before I had to pay for extra deep cleaning (a 1 time procedure for all new patients) I told them that I was not going to agree to pay extra when no one had even looked at my teeth yet, they said fine but we wont clean your teeth unless you agree to the extra cleaning. I see that they pull that on someone else as well. When I read the previous review. Very bad business. My out of pocket after insurance for cleaning is $12.00 they want me to pay 100-140 extra? What a racket. After much arguing, I was able to get teeth cleaned without extra charge. When I paid as I was leaving $12.00 I asked the same girl who was demanding I sign paper agreeing to extra cost. I asked about this again, she said it is standard procedure for all new patients.

0
★☆☆☆☆

Due to change in insurance had to change dentists. I went to Southwest Dental since it was close to home and was on my plan. I will be seeking another dentist. My first visit was for a cleaning no dental problems. (I go every 6/mo for dental cleanings and no problems). When I checked in I was called up to front desk to sign to agree to pay extra charges (100-140) for extra deep cleaning. I explained I made an appointment for routine cleaning. I was told because I had never been a patient there before I had to pay for extra deep cleaning (a 1 time procedure for all new patients) I told them that I was not going to agree to pay extra when no one had even looked at my teeth yet, they said fine but we wont clean your teeth unless you agree to the extra cleaning. I see that they pull that on someone else as well. When I read the previous review. Very bad business. My out of pocket after insurance for cleaning is $12.00 they want me to pay 100-140 extra? What a racket. After much arguing, I was able to get teeth cleaned without extra charge. When I paid as I was leaving $12.00 I asked the same girl who was demanding I sign paper agreeing to extra cost. I asked about this again, she said it is standard procedure for all new patients.

Pros: NONE

Cons: UNTRUSTWORTHY

.

Being relatively new to the area, I sought out a dental facility close to home that was covered by my dental insurance. It had been almost 2 years since my last dental exam and cleaning. Family emergencies and related issues had put my own dental care on hold, but I was dutifully complying with the flossing and brushing at least twice daily and regularly using mouthwash. I was experiencing no dental pain or problems, and simply needed an exam and a cleaning. When I completed the dental application for Southwest Dental, they asked when my last dental visit had been. I replied honestly that it had been almost 2 years. Imagine my surprise when, during the exam, I was told that not only did I (allegedly) have bone loss and a cavity, but I supposedly needed a special cleaning with an extra-cost antibiotic rinse due to extensive gingivitis/ periodontal disease. Now, I'm an intelligent person with good oral hygiene habits so I was shocked and very wary about the negative diagnosis I was given. I mean, I would have known if I had symptoms of gingivitis/periodontal disease--bleeding, tender, swollen, red gums and infection. I exhibited none of these indicators, yet, Southwest Dental insisted that I needed the procedures they were recommending, which would have amounted to $215.00 of out-of-pocket costs not covered by my insurance. I was so disappointed that they would try to gouge me like that, using scare tactics to pressure me into unnecessary procedures. I got a basic cleaning and never went back. Incidentally, my new (honest) dentist says my teeth are what dentists dream of--well-cared for and requiring bare minimum professional dental care. Take that Southwest Dental!

0
★☆☆☆☆

Being relatively new to the area, I sought out a dental facility close to home that was covered by my dental insurance. It had been almost 2 years since my last dental exam and cleaning. Family emergencies and related issues had put my own dental care on hold, but I was dutifully complying with the flossing and brushing at least twice daily and regularly using mouthwash. I was experiencing no dental pain or problems, and simply needed an exam and a cleaning. When I completed the dental application for Southwest Dental, they asked when my last dental visit had been. I replied honestly that it had been almost 2 years. Imagine my surprise when, during the exam, I was told that not only did I (allegedly) have bone loss and a cavity, but I supposedly needed a special cleaning with an extra-cost antibiotic rinse due to extensive gingivitis/ periodontal disease. Now, I'm an intelligent person with good oral hygiene habits so I was shocked and very wary about the negative diagnosis I was given. I mean, I would have known if I had symptoms of gingivitis/periodontal disease--bleeding, tender, swollen, red gums and infection. I exhibited none of these indicators, yet, Southwest Dental insisted that I needed the procedures they were recommending, which would have amounted to $215.00 of out-of-pocket costs not covered by my insurance. I was so disappointed that they would try to gouge me like that, using scare tactics to pressure me into unnecessary procedures. I got a basic cleaning and never went back. Incidentally, my new (honest) dentist says my teeth are what dentists dream of--well-cared for and requiring bare minimum professional dental care. Take that Southwest Dental!

Pros: Clean offices, friendly staff, convenient location

Cons: USE OF SCARE TACTICS TO ENCOURAGE UNNEEDED PROCEDURES

Message from Gentle Dental Grand Avenue

If you and your family are in need of a Surprise, AZ, dentist, Southwest Dental may be the place for you. We provide comprehensive services to our patients, including tutorials that will help you to develop healthy at-home oral hygiene habits as well as in-office preventative care and treatments. By addressing these important issues, we endeavor to help our valued patients keep their teeth and gums looking and feeling their best.

Yext

 

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