Horizon Services

★★★★★
  • 320 Century Blvd

    Wilmington, DE 19808

    Map & Directions
  • 302-440-3238

Automotive

Automotive
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Profesional,polite and excellent work. Ryan Coffey worked on our heater and air conditioner and Tom Girone and his helper installed 3 new toilets, new sump pit with battery backup. Also, Tom found leakey faucets front and back of bathtub, that required new tub and shower faucets. Water was leaking down to kitchen celling.

2
★★★★★

Profesional,polite and excellent work. Ryan Coffey worked on our heater and air conditioner and Tom Girone and his helper installed 3 new toilets, new sump pit with battery backup. Also, Tom found leakey faucets front and back of bathtub, that required new tub and shower faucets. Water was leaking down to kitchen celling.

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Professional, courteous technician. Everything went well, except that we were mistakenly charged for a job that was covered by our warranty. Eventually we got this straightened out, so everything is ok.

2
★★★★★

Professional, courteous technician. Everything went well, except that we were mistakenly charged for a job that was covered by our warranty. Eventually we got this straightened out, so everything is ok.

.

Customer service is great - always pleasant. The technicians are always friendly and take time to explain things. Have always been very pleased with Horizon and recommend you to others.

2
★★★★★

Customer service is great - always pleasant. The technicians are always friendly and take time to explain things. Have always been very pleased with Horizon and recommend you to others.

.

We had a very good experience with the Air Conditioner's annual service. Very pleasant young man. Had a situation with our heater and called Shellhorn & Hill - their Tech. mentioned an unwrapped pipe above the front of the heater and could drip onto the heater motor - he taped the area.

2
★★★★★

We had a very good experience with the Air Conditioner's annual service. Very pleasant young man. Had a situation with our heater and called Shellhorn & Hill - their Tech. mentioned an unwrapped pipe above the front of the heater and could drip onto the heater motor - he taped the area.

.

What started out as a sevice call to Horizon, turned out to be a thorough re-make of our powder room. This with my full approval as, Tim Kelly the tech, worked. It was probably the most satisfactory service experience I have ever had. A replcement toilet was found and delivered with lightining speed.

2
★★★★★

What started out as a sevice call to Horizon, turned out to be a thorough re-make of our powder room. This with my full approval as, Tim Kelly the tech, worked. It was probably the most satisfactory service experience I have ever had. A replcement toilet was found and delivered with lightining speed.

.

Service was timely and your representative was great. Polite, professional and provided me with options so that I could choose the best service for me.

2
★★★★★

Service was timely and your representative was great. Polite, professional and provided me with options so that I could choose the best service for me.

.

Very satisfactory. Although we could have paid less for an AC and heating system, we had the peace of mind of knowing we were getting the best equipment and workmanship and dealing with a reputable company that stands behind its work.

2
★★★★★

Very satisfactory. Although we could have paid less for an AC and heating system, we had the peace of mind of knowing we were getting the best equipment and workmanship and dealing with a reputable company that stands behind its work.

.

On time, explained what they were doing, excellent work, support their work well.

2
★★★★★

On time, explained what they were doing, excellent work, support their work well.

.

Efficient and on-time. I'm confident every year that a complete inspection is conducted on my equipment. Thank you for you service.

2
★★★★★

Efficient and on-time. I'm confident every year that a complete inspection is conducted on my equipment. Thank you for you service.

.

Good value! Great customer service! Prompt service, too! Like the year warranty! Grateful for the camera that confirmed pipes are ok to the main sewer line! Thank you.

2
★★★★★

Good value! Great customer service! Prompt service, too! Like the year warranty! Grateful for the camera that confirmed pipes are ok to the main sewer line! Thank you.

.

I was pleased with the service I received from beginning to end. (calling for an appointment - Tech leaving my home)

2
★★★★★

I was pleased with the service I received from beginning to end. (calling for an appointment - Tech leaving my home)

.

Very professional, on time, completed the work as promised. Fairly priced. Punctual serviceman, courteous and willing to explain his work

2
★★★★★

Very professional, on time, completed the work as promised. Fairly priced. Punctual serviceman, courteous and willing to explain his work

.

We have had an incredible experience with Horizon and have numerous services provided in the last six weeks. Very professional process for service, and the service personnel have been outstanding. We will continue to use them in the future as well as recommend them to all of our friends

2
★★★★★

We have had an incredible experience with Horizon and have numerous services provided in the last six weeks. Very professional process for service, and the service personnel have been outstanding. We will continue to use them in the future as well as recommend them to all of our friends

.

Very un-eventful. Tech's always arrive on time, use shoe covers, explain services performed. They are very polite & professional. Have never had a bad experience in all the years we have been under contract with Horizon. It was also a very wise investment that has saved us money over the years. Highly recommended to any homeowner

2
★★★★★

Very un-eventful. Tech's always arrive on time, use shoe covers, explain services performed. They are very polite & professional. Have never had a bad experience in all the years we have been under contract with Horizon. It was also a very wise investment that has saved us money over the years. Highly recommended to any homeowner

.

I have always had excellent service with Horizon. If anything went wrong or I had a problem, it was taken care of promptly and professionally.

2
★★★★★

I have always had excellent service with Horizon. If anything went wrong or I had a problem, it was taken care of promptly and professionally.

.

From the cheerful ladies who answer your phones to the techs who fix my problems, everyone I have ever dealt with at Horizon has been pleasant, helpful, and efficient. Your company is a joy to do business with, and, even if a little more expensive than others, worth every penny.

2
★★★★★

From the cheerful ladies who answer your phones to the techs who fix my problems, everyone I have ever dealt with at Horizon has been pleasant, helpful, and efficient. Your company is a joy to do business with, and, even if a little more expensive than others, worth every penny.

.

Very good. Friendly, professinal staff & very helpful explaning the functions of the unit.Would recommend Horizon to everyone

2
★★★★★

Very good. Friendly, professinal staff & very helpful explaning the functions of the unit.Would recommend Horizon to everyone

.

I just wanted to take a minute to send a note of thanks. This is the second time we have employed your services for repairs needed for our home, and again, the experience, was nothing short of fantastic. From my first contact with Nicole in your customer service center, I knew I was in good hands. She handled my call with grace and empathy, and I am very thankful.

2
★★★★★

I just wanted to take a minute to send a note of thanks. This is the second time we have employed your services for repairs needed for our home, and again, the experience, was nothing short of fantastic. From my first contact with Nicole in your customer service center, I knew I was in good hands. She handled my call with grace and empathy, and I am very thankful.

.

Our experiences with Horizon and the technicians that have visiting us over the past few months has been excellent. We needed a new hot water heater, A/C unit, and plumbing pipes. Each time we had great service.

2
★★★★★

Our experiences with Horizon and the technicians that have visiting us over the past few months has been excellent. We needed a new hot water heater, A/C unit, and plumbing pipes. Each time we had great service.

.

I told Bob, the service employee, that from the first interview Horizon Services has been well represented by everyone associated with the business.

2
★★★★★

I told Bob, the service employee, that from the first interview Horizon Services has been well represented by everyone associated with the business.

.

At the time of the video assessment (April 25, 2011), it was determined there were two major issues in our sewer line; the cast iron pipe was broken at the foundation and separated from the house, and there was a belly in the line as it moved toward the main sewer line under the street. Work began on April 28th. The Horizon team was great. Because the weather forecast was predicting severe storms, the team decided to first focus on getting us flowing, and replaced the pipe in the crawl space to the level of our first clean out. When the storms began, we had to reschedule a time for Horizon to complete the work. The team returned on May 3rd to complete the job. We can't say enough about the Horizon team who came to our home (Jim, Timmy, David, and Adam). They were terrific!

2
★★★★★

At the time of the video assessment (April 25, 2011), it was determined there were two major issues in our sewer line; the cast iron pipe was broken at the foundation and separated from the house, and there was a belly in the line as it moved toward the main sewer line under the street. Work began on April 28th. The Horizon team was great. Because the weather forecast was predicting severe storms, the team decided to first focus on getting us flowing, and replaced the pipe in the crawl space to the level of our first clean out. When the storms began, we had to reschedule a time for Horizon to complete the work. The team returned on May 3rd to complete the job. We can't say enough about the Horizon team who came to our home (Jim, Timmy, David, and Adam). They were terrific!

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Service man had complete knowledge of the system. Very personable - answered our questions.

2
★★★★★

Service man had complete knowledge of the system. Very personable - answered our questions.

.

Your representatives were very personable and professional. I appreciated that they were not pushy in terms of trying to sell additional services though they did let me know what was available.

2
★★★★★

Your representatives were very personable and professional. I appreciated that they were not pushy in terms of trying to sell additional services though they did let me know what was available.

.

I am very satisfied with the service I have received from Horizon. The servicee man was polite and was able to answer all my questions.

2
★★★★★

I am very satisfied with the service I have received from Horizon. The servicee man was polite and was able to answer all my questions.

.

The person who came to our house was very polite and knowledgeable. He explained what he found and how he was going to fix it. He also showed me what he did when he finished. He explained the company's fees and the papers I needed to sign. He also looked over the other pipes and my hot water heater and assured me that there were no more visible leaks, which I greatly appreciated. I was very pleased with my experience with Horizon Services and will call them again for future needs.

2
★★★★★

The person who came to our house was very polite and knowledgeable. He explained what he found and how he was going to fix it. He also showed me what he did when he finished. He explained the company's fees and the papers I needed to sign. He also looked over the other pipes and my hot water heater and assured me that there were no more visible leaks, which I greatly appreciated. I was very pleased with my experience with Horizon Services and will call them again for future needs.

.

As always, Horizon reps present themselves with the utmost courtesy and professionalism. I appreciate the time taken to explain the work being done and concern for my satisfaction.

2
★★★★★

As always, Horizon reps present themselves with the utmost courtesy and professionalism. I appreciate the time taken to explain the work being done and concern for my satisfaction.

.

actually it was the best experience I've had with anyone who has ever come to do work on my house. no kidding. these guys were personable and knew exactly what they were talking about, even pointed out problems by heating oil company missed. because of their knowledge and what they found i was able to get my oil company to come out and do the repairs for free. i will definitely use Horizon again.

2
★★★★★

actually it was the best experience I've had with anyone who has ever come to do work on my house. no kidding. these guys were personable and knew exactly what they were talking about, even pointed out problems by heating oil company missed. because of their knowledge and what they found i was able to get my oil company to come out and do the repairs for free. i will definitely use Horizon again.

.

Kind & Courtesy. Fast & Efficient. Everything was explained to us & done to our satisfaction.

2
★★★★★

Kind & Courtesy. Fast & Efficient. Everything was explained to us & done to our satisfaction.

.

Service person was professional and courteous. Did not try a hard sell on any services or products. Worked quickly and efficiently.

2
★★★★★

Service person was professional and courteous. Did not try a hard sell on any services or products. Worked quickly and efficiently.

.

While there are few issues around a rebate, they were handled most professionally. Our new installation also had some growing pains, all addressed with alacrity and thoroughness. Kudos to all!

2
★★★★★

While there are few issues around a rebate, they were handled most professionally. Our new installation also had some growing pains, all addressed with alacrity and thoroughness. Kudos to all!

.

I am a new plumbingcustomer to Horizon and have to say I was very impressed with not only the customer service and how the appointment was handled, but also with the technician that was dispatched to my home to install some new plumbing, Kevin O. He was professional, knowledgeable and prompt.

2
★★★★★

I am a new plumbingcustomer to Horizon and have to say I was very impressed with not only the customer service and how the appointment was handled, but also with the technician that was dispatched to my home to install some new plumbing, Kevin O. He was professional, knowledgeable and prompt.

.

I appreciated the timethat they took to do things right.

2
★★★★★

I appreciated the timethat they took to do things right.

.

I did have to call Horizon back the same evening because there was a leak after the new parts were installed in the upstairs bathroom, but I guess things do happen. I called later that night around 8:00 p.m. and someone was immediately dispatched to my home and the problem was solved....just needed a little more soldering. But, again I really appreciated the way the call was handled and how Horizon saw to it that the job was done right and I was happy. I was satisfied with the work that was done and certainly plan to call on Horizon again.

2
★★★★★

I did have to call Horizon back the same evening because there was a leak after the new parts were installed in the upstairs bathroom, but I guess things do happen. I called later that night around 8:00 p.m. and someone was immediately dispatched to my home and the problem was solved....just needed a little more soldering. But, again I really appreciated the way the call was handled and how Horizon saw to it that the job was done right and I was happy. I was satisfied with the work that was done and certainly plan to call on Horizon again.

.

I just wanted to take a minute to send a note of thanks. This is the second time we have employed your services for repairs needed for our home, and again, the experience, was nothing short of fantastic. From my first contact with Nicole in your customer service center, I knew I was in good hands. She handled my call with grace and empathy, and I am very thankful.

2
★★★★★

I just wanted to take a minute to send a note of thanks. This is the second time we have employed your services for repairs needed for our home, and again, the experience, was nothing short of fantastic. From my first contact with Nicole in your customer service center, I knew I was in good hands. She handled my call with grace and empathy, and I am very thankful.

.

I would like to thank Horizon. My heater wasnt working properly and you sent someone out the same day that I called. Jamie V. came out to my house and was extremely courteous, professional and explained in detail how he was going to fix my heater. He also gave good recommendations for future maintenance. I will definitely be contacting you again when I need service in the future. Thanks.

2
★★★★★

I would like to thank Horizon. My heater wasnt working properly and you sent someone out the same day that I called. Jamie V. came out to my house and was extremely courteous, professional and explained in detail how he was going to fix my heater. He also gave good recommendations for future maintenance. I will definitely be contacting you again when I need service in the future. Thanks.

.

I wanted to express my appreciation for the way Chuck M. treated me as a customer this morning. He arrived on time, professional and knowledgeable about my heating and air conditioning system. He even shared helpful tips that can help to improve the health of my dogs (I have three boxers). Honestly, because of this experience I am committed to doing business with Horizon Services and even signed up for the Bronze Protection Plan. Thank you for your great service.

2
★★★★★

I wanted to express my appreciation for the way Chuck M. treated me as a customer this morning. He arrived on time, professional and knowledgeable about my heating and air conditioning system. He even shared helpful tips that can help to improve the health of my dogs (I have three boxers). Honestly, because of this experience I am committed to doing business with Horizon Services and even signed up for the Bronze Protection Plan. Thank you for your great service.

.

""Last week Matt came out to inspect our a/c units and did a great job and was professional, courteous and patient with my questions. I was impressed with him and signed up for the monthly draft for ac and \nplumbing because I think that you are the best in the business. Matt was a great technician and is a great ambassador for Horizon Services.\n""

2
★★★★★

""Last week Matt came out to inspect our a/c units and did a great job and was professional, courteous and patient with my questions. I was impressed with him and signed up for the monthly draft for ac and \nplumbing because I think that you are the best in the business. Matt was a great technician and is a great ambassador for Horizon Services.\n""

.

I am so glad that I found your company in the Cecil County yellow pages and will definitely call again for service when needed. Thank you so much.

2
★★★★★

I am so glad that I found your company in the Cecil County yellow pages and will definitely call again for service when needed. Thank you so much.

.

Thank you for sending Ryan back to our house. I am now confident that the problem has been corrected until we decide what to do next with the bathtub. Your reception person and scheduler were also very compassionate and helpful.\n

2
★★★★★

Thank you for sending Ryan back to our house. I am now confident that the problem has been corrected until we decide what to do next with the bathtub. Your reception person and scheduler were also very compassionate and helpful.\n

.

just want to say thank you for your prompt and reliable service yesterday when i called to report my air conditioning wasn't working. as always, your technician was very knowledgeable and courteous.\n

2
★★★★★

just want to say thank you for your prompt and reliable service yesterday when i called to report my air conditioning wasn't working. as always, your technician was very knowledgeable and courteous.\n

.

I just wanted someone to know that John Ryan is the best HVAC technician I ever had come and service my unit. He was friendly and very knowledgeable and left me with a great impression. You are lucky to have him as a representative of your company. He did a outstanding job and went over my entire system and spent time explaining what he was doing and how things worked. Horizon continues to amaze me with how well your company relates to their customers and I will continue to recommend Horizon to others. Please make sure John is recognized for his efforts on your behalf.\n

2
★★★★★

I just wanted someone to know that John Ryan is the best HVAC technician I ever had come and service my unit. He was friendly and very knowledgeable and left me with a great impression. You are lucky to have him as a representative of your company. He did a outstanding job and went over my entire system and spent time explaining what he was doing and how things worked. Horizon continues to amaze me with how well your company relates to their customers and I will continue to recommend Horizon to others. Please make sure John is recognized for his efforts on your behalf.\n

.

The next day, another Horizon technician arrived with all the parts needed and, within a very short time, had my heater back up and running properly. I can truly tell you that both men were extremely pleasant and professional and obviously knew their profession. I have had various technicians from Horizon at my residence over the years, and at all times have been treated professionally and courteously. Im sure this is a company goal and tradition and wanted you to know that they have held their end of the bargain. Thank you for your quick attention to my emergency. I appreciate and would recommend your service to others. Thank you again and please tell those involved that I say thank you again also. Happy Holidays!""\n

2
★★★★★

The next day, another Horizon technician arrived with all the parts needed and, within a very short time, had my heater back up and running properly. I can truly tell you that both men were extremely pleasant and professional and obviously knew their profession. I have had various technicians from Horizon at my residence over the years, and at all times have been treated professionally and courteously. Im sure this is a company goal and tradition and wanted you to know that they have held their end of the bargain. Thank you for your quick attention to my emergency. I appreciate and would recommend your service to others. Thank you again and please tell those involved that I say thank you again also. Happy Holidays!""\n

.

Just want to thank Pat Dunyan for outstanding service at our house this morning. He went above and beyond to help solve our heating problem. He was fast, professional, and friendly. Please pass a long our thanks and compliments.\n

2
★★★★★

Just want to thank Pat Dunyan for outstanding service at our house this morning. He went above and beyond to help solve our heating problem. He was fast, professional, and friendly. Please pass a long our thanks and compliments.\n

.

I am a new plumbing customer to Horizon and have to say I was very impressed with not only the customer service and how the appointment was handled, but also with the technician that was dispatched to my home to install some new plumbing, Kevin O. He was professional, knowledgeable and prompt. \n

2
★★★★★

I am a new plumbing customer to Horizon and have to say I was very impressed with not only the customer service and how the appointment was handled, but also with the technician that was dispatched to my home to install some new plumbing, Kevin O. He was professional, knowledgeable and prompt. \n

.

Just want to say what a great job your tech, Jim, did on my furnace cleaning this week. He was very nice, prompt, clean, and extremely thorough. I will definelty ask for him again next year when I call Horizon. My family and I feel confident our system is running at it's best because of Jim's attention to detail. Please, convey my feelings to his manager.\n

2
★★★★★

Just want to say what a great job your tech, Jim, did on my furnace cleaning this week. He was very nice, prompt, clean, and extremely thorough. I will definelty ask for him again next year when I call Horizon. My family and I feel confident our system is running at it's best because of Jim's attention to detail. Please, convey my feelings to his manager.\n

.

"" Just want to say what a great job your tech, Jim, did on my furnace cleaning this week. He was very nice, prompt, clean, and extremely thorough. I will definitely ask for him again next year when I call Horizon. My family and I feel confident our system is running at it's best because of Jim's attention to detail. Please, convey my feelings to his manager!!!

2
★★★★★

"" Just want to say what a great job your tech, Jim, did on my furnace cleaning this week. He was very nice, prompt, clean, and extremely thorough. I will definitely ask for him again next year when I call Horizon. My family and I feel confident our system is running at it's best because of Jim's attention to detail. Please, convey my feelings to his manager!!!

.

I wanted to express my apperciation for the way Chuck M. treated me as a customer this morning. He arrived on time, professional and knowledgeable about my heating and air conditioning system. He even shared Helpful tips that can help to improve the health of my dogs. Honestly, because of this experience I am committed to doing business with Horizon Services and even signed up for the Bronze Protection Plan. Thank you for your great service. \n

2
★★★★★

I wanted to express my apperciation for the way Chuck M. treated me as a customer this morning. He arrived on time, professional and knowledgeable about my heating and air conditioning system. He even shared Helpful tips that can help to improve the health of my dogs. Honestly, because of this experience I am committed to doing business with Horizon Services and even signed up for the Bronze Protection Plan. Thank you for your great service. \n

.

Just wanted to express how delighted I was with the service The technician,Peter Lanza, was very thorough and professional, explaining everything that he needed to do to accomplish the list of problems for which I needed service, and completing them with exceptional skill and in a timely fashion. \n

2
★★★★★

Just wanted to express how delighted I was with the service The technician,Peter Lanza, was very thorough and professional, explaining everything that he needed to do to accomplish the list of problems for which I needed service, and completing them with exceptional skill and in a timely fashion. \n

.

"" Just want to say what a great job your tech, Jim, did on my furnance cleaning this week. He was very nice, prompt, clean, and extremely thorough. I will definetly ask for him again next year when I call Horizon. My family and I feel confident our system is running at it's best because of Jim's attention to detail. Please, convey my feelings to his manager.\n

2
★★★★★

"" Just want to say what a great job your tech, Jim, did on my furnance cleaning this week. He was very nice, prompt, clean, and extremely thorough. I will definetly ask for him again next year when I call Horizon. My family and I feel confident our system is running at it's best because of Jim's attention to detail. Please, convey my feelings to his manager.\n

.

I wanted to express my appreciation for the way Chuck M. treated me as a customer this morning. He arrived on time, professional and knowledgeable about my heating and air conditioning system. He even shared Helpful tips that can help to improve the health of my dogs. Honestly, because of this experience I am committed to doing business with Horizon Services and even signed up for the Bronze Protection Plan. Thank you for your great service!

2
★★★★★

I wanted to express my appreciation for the way Chuck M. treated me as a customer this morning. He arrived on time, professional and knowledgeable about my heating and air conditioning system. He even shared Helpful tips that can help to improve the health of my dogs. Honestly, because of this experience I am committed to doing business with Horizon Services and even signed up for the Bronze Protection Plan. Thank you for your great service!

 

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