Ulta Beauty

★★☆☆☆
  • 8720 Jw Clay Blvd J

    Charlotte, NC 28262

    Map & Directions
  • 704-510-3646

2.0 2
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Ulta has helpful and knowledgeable staff, the store is always clean and they have great prices. They also receive new merchandise on a regular basis and have great promotions.

3
★★★☆☆

Ulta has helpful and knowledgeable staff, the store is always clean and they have great prices. They also receive new merchandise on a regular basis and have great promotions.

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walked in on a Monday, asked about the special on 20% off hair services. I was told a stylist named "Gina" could take me at 1:00 she had a current client. The front desk advised her that i was waiting next. So, I sat waiting for over 1 hour to get my hair done while looking at magazines. As I watched, she had one customer in the chair in back with color waiting, and then decided to take a walk in for a cut and style. The first cust she had, came out 2 different times to get her attention to advise her "hey the timer went off", no response from the stylist facing her? She then asked another stylist to look at her color and it still was not right. The customer was sent back to the chair for another 15 min. At about 5 min to 1:00 my appt. time, it was obvious I would not bee seen at my assigned appt. time and I waited for this appt. for over 1 hour. I went back to the front and asked for her card and she asked me if I still wanted services??? NO THANKS!!

0
★☆☆☆☆

walked in on a Monday, asked about the special on 20% off hair services. I was told a stylist named "Gina" could take me at 1:00 she had a current client. The front desk advised her that i was waiting next. So, I sat waiting for over 1 hour to get my hair done while looking at magazines. As I watched, she had one customer in the chair in back with color waiting, and then decided to take a walk in for a cut and style. The first cust she had, came out 2 different times to get her attention to advise her "hey the timer went off", no response from the stylist facing her? She then asked another stylist to look at her color and it still was not right. The customer was sent back to the chair for another 15 min. At about 5 min to 1:00 my appt. time, it was obvious I would not bee seen at my assigned appt. time and I waited for this appt. for over 1 hour. I went back to the front and asked for her card and she asked me if I still wanted services??? NO THANKS!!

Pros: nice entire shop

Cons: hairstylist taking un-scheduled clients while one waits.

 

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