Fry's Electronics

★★★☆☆
  • 29400 Sw Town Center Loop W

    Wilsonville, OR 97070

    Map & Directions
  • 503-570-6000

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I have been a customer of Frys in Wilsonville since they bought out Incredible Universe 10 or 11 years ago. At first, their customer service was deplorable. However, I have a sneaking suspicion that their staff underwent some excellent CS training, because in the past 4 years their service was improved greatly. I have not had "to stand around waiting to be waited on." I have always found what I wanted. I have had them live up to their "best price" guarantee when I found an Ad from another store that was lower. They quickly honored it without a hassle. They service department has worked on my computers for ten years, always with excellent results. Their sales people, although on commission, have recommended items that were lower in price, even though to cost them commissions. That's quality customer service.

5
★★★★★

I have been a customer of Frys in Wilsonville since they bought out Incredible Universe 10 or 11 years ago. At first, their customer service was deplorable. However, I have a sneaking suspicion that their staff underwent some excellent CS training, because in the past 4 years their service was improved greatly. I have not had "to stand around waiting to be waited on." I have always found what I wanted. I have had them live up to their "best price" guarantee when I found an Ad from another store that was lower. They quickly honored it without a hassle. They service department has worked on my computers for ten years, always with excellent results. Their sales people, although on commission, have recommended items that were lower in price, even though to cost them commissions. That's quality customer service.

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Fry's doesn't stand behind their products and offers terrible customer service. I bought a $500 tv and after having it for a week it was clear that it was a defective model. When I brought it back into the store they refused to take the tv back or exchange it without charging me a 5% restocking fee. I asked to speak to the manager and explained I wasn't returning the tv because I wanted another model, rather that it wasn't working. The manager did not care and said that even if I exchanged it they would charge me 5%. On top of that he was rude and condescending as if I was trying to cheat them... extremely insulting. So, I returned the TV, less the 5%, drove 5 miles away to Best Buy where they price matched Fry's price and told me they had a 60 day return policy, no questions asked, no restocking fee. Lesson learned, stay far, far, far away from Fry's.

1
★☆☆☆☆

Fry's doesn't stand behind their products and offers terrible customer service. I bought a $500 tv and after having it for a week it was clear that it was a defective model. When I brought it back into the store they refused to take the tv back or exchange it without charging me a 5% restocking fee. I asked to speak to the manager and explained I wasn't returning the tv because I wanted another model, rather that it wasn't working. The manager did not care and said that even if I exchanged it they would charge me 5%. On top of that he was rude and condescending as if I was trying to cheat them... extremely insulting. So, I returned the TV, less the 5%, drove 5 miles away to Best Buy where they price matched Fry's price and told me they had a 60 day return policy, no questions asked, no restocking fee. Lesson learned, stay far, far, far away from Fry's.

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This store is has a huge selections on all electronics.The only thing a wish is that a store of is kind would be a closer area where I live.
Can say much about services at this store hardly see one close by when I go or enough of them around to offer any help.

4
★★★★☆

This store is has a huge selections on all electronics.The only thing a wish is that a store of is kind would be a closer area where I live.
Can say much about services at this store hardly see one close by when I go or enough of them around to offer any help.

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Frys has everything under the sun as far as electronics goes. The store is divided in a way that makes it easy to find what you're looking for. They have some refurbished items at a discount. The repair department is quick and reasonable. The only disadvantage is that it is miles out of the way from Beaverton or Portland. They have a very large ad in the Oregonian and often have the lowest prices around. The employees seem knowledgable and friendly..

4
★★★★☆

Frys has everything under the sun as far as electronics goes. The store is divided in a way that makes it easy to find what you're looking for. They have some refurbished items at a discount. The repair department is quick and reasonable. The only disadvantage is that it is miles out of the way from Beaverton or Portland. They have a very large ad in the Oregonian and often have the lowest prices around. The employees seem knowledgable and friendly..

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This is my 15 year old son's favorite place to go for electronic equipment. It is a bit of a drive, but well worth it. It can be overwhelming if you have never been there because it is huge. They do have a lot of friendly, helpful staff circulating looking for bewildered customers who don't know which way to turn. All the aisles are very well marked though and they even have store maps to help you find your way around. That's how big it is.

They have great prices too. If you are Christmas shopping, don't wait until the last minute or you may not find what you want, because they do run out.

PROS: Huge selection, everything under one roof
CONS: Overwhelming and a bit of a drive - for us anyway

4
★★★★☆

This is my 15 year old son's favorite place to go for electronic equipment. It is a bit of a drive, but well worth it. It can be overwhelming if you have never been there because it is huge. They do have a lot of friendly, helpful staff circulating looking for bewildered customers who don't know which way to turn. All the aisles are very well marked though and they even have store maps to help you find your way around. That's how big it is.

They have great prices too. If you are Christmas shopping, don't wait until the last minute or you may not find what you want, because they do run out.

PROS: Huge selection, everything under one roof
CONS: Overwhelming and a bit of a drive - for us anyway

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Overall, I think this is a great store. They have a great selection in just about everything "electronic". Their parking lot is huge so parking is not an issue. They are located outside of the metro area so it is a bit of a jaunt to drive there but overall, definitely a place worth visiting.

PROS: Great selection and prices
CONS: Outside of metro area

4
★★★★☆

Overall, I think this is a great store. They have a great selection in just about everything "electronic". Their parking lot is huge so parking is not an issue. They are located outside of the metro area so it is a bit of a jaunt to drive there but overall, definitely a place worth visiting.

PROS: Great selection and prices
CONS: Outside of metro area

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This store is the former, Incredible Universe. Maybe it should have kept the Incredible Universe staff!

Fry's has about anything electronic/high-tech you might need, but good luck in trying to find an associate who not only knows something about what they are selling if your lucky to get ahold of one who isn't B.S. ing with a co-worker when it is very busy in the store, or your waiting for one of them to help you and stop their personal conversations with each other!

This is another Portland-area business with very, very questionable customer service.

PROS: Lots and lots of electronic gadgets, movies, etc.
CONS: Terrible, almost non-existent customer service.

2
★★☆☆☆

This store is the former, Incredible Universe. Maybe it should have kept the Incredible Universe staff!

Fry's has about anything electronic/high-tech you might need, but good luck in trying to find an associate who not only knows something about what they are selling if your lucky to get ahold of one who isn't B.S. ing with a co-worker when it is very busy in the store, or your waiting for one of them to help you and stop their personal conversations with each other!

This is another Portland-area business with very, very questionable customer service.

PROS: Lots and lots of electronic gadgets, movies, etc.
CONS: Terrible, almost non-existent customer service.

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Fry's has many qualities, first being the selection of electronics ranging from wide screen TV's to the smallest eithernet cable for the computer. I believe what I like most of all is the fact the sales people do not pester you. It is this last reason I will always return.

PROS: Friendly staff, great selection, great return policy
CONS: Checkout is sometimes long.

4
★★★★☆

Fry's has many qualities, first being the selection of electronics ranging from wide screen TV's to the smallest eithernet cable for the computer. I believe what I like most of all is the fact the sales people do not pester you. It is this last reason I will always return.

PROS: Friendly staff, great selection, great return policy
CONS: Checkout is sometimes long.

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Fry's used to be known as Incredible Universe (slogan: "If it's not in the Universe, it doesn't exist.") and they continue to live up to that slogan. They have everything from refrigerators and vacuum cleaners to huge televisions to anything you might need for your computer. If it uses electricity, they probably carry it. If you need assistance, however, good luck. The staff members tend to read you the information from the back of the boxes (something I can do without their help) and aren't terribly efficient. Calling them to find out if they stock a product will probably take longer than driving there yourself. Bottom line: If you know what you want, go to Fry's. If you need help, find it elsewhere.

One more word of caution: Safeguard your personal information and watch the employees carefully. I have seen them throw away papers with the customers' names and addresses on them without shredding them.

PROS: Lots of products and selection
CONS: Poor customer service

3
★★★☆☆

Fry's used to be known as Incredible Universe (slogan: "If it's not in the Universe, it doesn't exist.") and they continue to live up to that slogan. They have everything from refrigerators and vacuum cleaners to huge televisions to anything you might need for your computer. If it uses electricity, they probably carry it. If you need assistance, however, good luck. The staff members tend to read you the information from the back of the boxes (something I can do without their help) and aren't terribly efficient. Calling them to find out if they stock a product will probably take longer than driving there yourself. Bottom line: If you know what you want, go to Fry's. If you need help, find it elsewhere.

One more word of caution: Safeguard your personal information and watch the employees carefully. I have seen them throw away papers with the customers' names and addresses on them without shredding them.

PROS: Lots of products and selection
CONS: Poor customer service

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Fry is a store like circuitcity but to me it more of a warehouse because it have these incredible electronic item and great deals for very cheap price. It like an outlet store. Everyday, they have irebate items that after rebate, they became free! Too bad frys was too far away from where i live. they should have one near Portland, oregon.

4
★★★★☆

Fry is a store like circuitcity but to me it more of a warehouse because it have these incredible electronic item and great deals for very cheap price. It like an outlet store. Everyday, they have irebate items that after rebate, they became free! Too bad frys was too far away from where i live. they should have one near Portland, oregon.

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Frys has everything from books, DVD's, projectors to computers and office lamps. Their prices are great and their sales staff is very helpful. Their layout is not the easiest to navigate and it's often crowded but it is a great place to get good deals on anything office, business or technology related.

4
★★★★☆

Frys has everything from books, DVD's, projectors to computers and office lamps. Their prices are great and their sales staff is very helpful. Their layout is not the easiest to navigate and it's often crowded but it is a great place to get good deals on anything office, business or technology related.

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I think Frys is one of the worst stores Ive ever been to. Its a warehouse, where its dark, often cold, and disorganized. The staff are among the least helpful people in the customer service universe, unable to answer the most basic questions related to their merchandise. The restrooms are dank. Frys prices are nothing to write home about, save for their ad products, found in Fridays and Sundays newspapers, but good luck getting them before they sell out. Youll have a better shopping experience almost anywhere else in the world.

1
★☆☆☆☆

I think Frys is one of the worst stores Ive ever been to. Its a warehouse, where its dark, often cold, and disorganized. The staff are among the least helpful people in the customer service universe, unable to answer the most basic questions related to their merchandise. The restrooms are dank. Frys prices are nothing to write home about, save for their ad products, found in Fridays and Sundays newspapers, but good luck getting them before they sell out. Youll have a better shopping experience almost anywhere else in the world.

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You name it this store has it electronic wise..Also many dvd's, cd's and video games..Nice selection of computers and computer software/hardware..The only down side to this store is trying to find someone to help you ..They are always so busy!

PROS: Lots of computer stuff!
CONS:

4
★★★★☆

You name it this store has it electronic wise..Also many dvd's, cd's and video games..Nice selection of computers and computer software/hardware..The only down side to this store is trying to find someone to help you ..They are always so busy!

PROS: Lots of computer stuff!
CONS:

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