Fireside Bank

★☆☆☆☆
  • 3780 Kilroy Airport Way # 100

    Long Beach, CA 90806

    Map & Directions
  • 562-426-3095

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Finance
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they repossed my 93 suburban in 2000, sold it for a lot less than was owed and said there were number of things wrong with it when they came and got it in the late night hours. they vehicle was drivable because i used it everyday to drive to my work place ( 100 plus miles round trip). they have taken us to court, blantanly ignored a cease and desist letter and call to try and collect. it has been almost 7 years without them getting anything and they keep trying to get money. when i tried to set up a payment with them when i was behind in 2000 and argued for over an hour and got no where and got nothing in the way of any kind of help. they wanted their money with no excuses. that is not customer friendly and they just don't care about the customer. i will do everything in my power to tell everyone i know about the "shoddy treatment" i have go and continue to get from these people.

1
★☆☆☆☆

they repossed my 93 suburban in 2000, sold it for a lot less than was owed and said there were number of things wrong with it when they came and got it in the late night hours. they vehicle was drivable because i used it everyday to drive to my work place ( 100 plus miles round trip). they have taken us to court, blantanly ignored a cease and desist letter and call to try and collect. it has been almost 7 years without them getting anything and they keep trying to get money. when i tried to set up a payment with them when i was behind in 2000 and argued for over an hour and got no where and got nothing in the way of any kind of help. they wanted their money with no excuses. that is not customer friendly and they just don't care about the customer. i will do everything in my power to tell everyone i know about the "shoddy treatment" i have go and continue to get from these people.

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.

i had a carloan through them not once but twice, i should've learned from the first experience but i didnt and i once again took the loan through them.
so of course the economy dropped and my husband lost his job i called them to see if they would re-finance, lower the interest and drop my payments i agreed to go back on a 72 month loan at 300.00 a month from my current 612.00 a month payments that i was on a 72 month loan but only had 48 months left on. and had already paid 14688.00 on my car that i bought for 27000.00 that means i was willing to pay another 21600.00 plus give them another downpayment of 1200.00 to re-finance and they came and got the car. and sold it for 14000.00 and i am filing bankrupcy on the 12000.00 they are trying to bill me for.

1
★☆☆☆☆

i had a carloan through them not once but twice, i should've learned from the first experience but i didnt and i once again took the loan through them.
so of course the economy dropped and my husband lost his job i called them to see if they would re-finance, lower the interest and drop my payments i agreed to go back on a 72 month loan at 300.00 a month from my current 612.00 a month payments that i was on a 72 month loan but only had 48 months left on. and had already paid 14688.00 on my car that i bought for 27000.00 that means i was willing to pay another 21600.00 plus give them another downpayment of 1200.00 to re-finance and they came and got the car. and sold it for 14000.00 and i am filing bankrupcy on the 12000.00 they are trying to bill me for.

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They are very unhelpful and harrassing. With the changes in the economy, they have not willed to help me out with no arrangements but yet call and harrass for a payment. I got behind a week and go outside of my job and my car is gone. I tried autopay online as well as payment by phone. The services are incredibly terrible along with the customer service. I am so angry that they have the nerve to call late hours, weekends, and holidays. If I asked for an arrangement, they became very personal and asked questions that only a relative would ask. I will file a complaint with BBB because I have asked them several times to stop harrassing me on my job and on my phone. They have made threats to my friends and this is madness. A black female with a economic change in finances, and the company fail and refuses to work with you on another payment plan. It is incredibly crazy to know that these people who work for this company are very selfish and do not care of the present state of the economy nor do they acknowledge to assist you were you are financially.

1
★☆☆☆☆

They are very unhelpful and harrassing. With the changes in the economy, they have not willed to help me out with no arrangements but yet call and harrass for a payment. I got behind a week and go outside of my job and my car is gone. I tried autopay online as well as payment by phone. The services are incredibly terrible along with the customer service. I am so angry that they have the nerve to call late hours, weekends, and holidays. If I asked for an arrangement, they became very personal and asked questions that only a relative would ask. I will file a complaint with BBB because I have asked them several times to stop harrassing me on my job and on my phone. They have made threats to my friends and this is madness. A black female with a economic change in finances, and the company fail and refuses to work with you on another payment plan. It is incredibly crazy to know that these people who work for this company are very selfish and do not care of the present state of the economy nor do they acknowledge to assist you were you are financially.

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.

I had my car financed through Fireside back in 2007. After falling one payment behind they told me they were going to take back my car. I made a payment every single month but was behind one month. Anyway, when I would make a payment on the phone they would ask when they could expect another one. The last straw came when they double posted payments to my bank account that caused me to be overdrawn. I called them and told them I wanted to surrender the car. The rep told me they would come look at the car and decide if they wanted it back!! Six weeks later they finally came and took the car. That was Oct 09. It is now Dec 21 2010 and I get a minimum of four calls per day. They claim they sold my car for $2300 and I still owe them $10,100. The purchase price of my car was $11,400. I paid on that car for nearly two and a half years and they say I still owe them the price of the car!! Nevermind they fact that the car I bought had been in a wreck and the whole dash had been replaced without a passenger airbag and was never told about it. I just want to know how to make the calls stop short of changing my phone number. On average I get around 25 calls PER WEEK!! The phone starts ringing at 8am every morning and it it ALWAYS fireside. They call from five or six different numbers each time. Tonight I had two calls in two minutes!! No exaggerating. Two calls in two minutes!! These guys need to be shut down!!

1
★☆☆☆☆

I had my car financed through Fireside back in 2007. After falling one payment behind they told me they were going to take back my car. I made a payment every single month but was behind one month. Anyway, when I would make a payment on the phone they would ask when they could expect another one. The last straw came when they double posted payments to my bank account that caused me to be overdrawn. I called them and told them I wanted to surrender the car. The rep told me they would come look at the car and decide if they wanted it back!! Six weeks later they finally came and took the car. That was Oct 09. It is now Dec 21 2010 and I get a minimum of four calls per day. They claim they sold my car for $2300 and I still owe them $10,100. The purchase price of my car was $11,400. I paid on that car for nearly two and a half years and they say I still owe them the price of the car!! Nevermind they fact that the car I bought had been in a wreck and the whole dash had been replaced without a passenger airbag and was never told about it. I just want to know how to make the calls stop short of changing my phone number. On average I get around 25 calls PER WEEK!! The phone starts ringing at 8am every morning and it it ALWAYS fireside. They call from five or six different numbers each time. Tonight I had two calls in two minutes!! No exaggerating. Two calls in two minutes!! These guys need to be shut down!!

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.

I financed a car with Fireside Bank 2 years and 4 months ago. My finance rate was 16.9%. I paid $5574.14 on a 2001 car. Never missed a payment. Approx. 2 months ago i had some minor financial problems. I asked, i practially begged them for a 2 month deferment so that i could get caught up. They refused. I was 5 weeks late on my payments and after daily calls i was told that i would either have the car reposessed or to do a voluntary surrender, that would be the least damaging to my credit. That is what i did. All that i asked for was a 2 month deferment to help me get back on track with my payments.
I am 54 years old. I live alone. I now walk everywhere that i have to go. I have to walk to the grocery store etc and carry groceries back home. That was my only mode of transportation. I have no family to rely on for help.
Fireside phoned me this afternoon and told me that i still owe them $3600.00. I could not believe that they would have the nerve to call me and tell me this. After having lost a car that i paid more on than it was even worth, they have the gaul to tell me i owe them more money.
They are going to sue me for the money. If they garnish my wages i will lose my job. My company has a 0 tolerance for ganishing of wages so they will get nothing but i will be out of a job and out of a home etc. I like many people live from paycheck to paycheck.
If anyone knows of something that i can do to make this stop will you please respond to my posting. Any help, any suggestions will be greatly appreciated. After all that i have gone thru with them, i just want to make this harassment stop. FYI. I did contact the AG office and all they did was send my complaint to the bank and their response back to me.

Update: Received a phone call from Fireside Bank telling me that after my car was sold at auction i still owe them approx. $3600.00. If i do not pay there are ready to start garnishing my wages. I am now paying $50.00 a month on the $3600 dollars that i owe them. I will have paid over $9,000.00 on a car that i don't even have. Can someone please tell me how this could be allowed to happen. What knid of people would do this. I now have the winter to look forward to in Oregon walking to and from the store and anyplace else that i have to go unless i can take the bus or train.

1
★☆☆☆☆

I financed a car with Fireside Bank 2 years and 4 months ago. My finance rate was 16.9%. I paid $5574.14 on a 2001 car. Never missed a payment. Approx. 2 months ago i had some minor financial problems. I asked, i practially begged them for a 2 month deferment so that i could get caught up. They refused. I was 5 weeks late on my payments and after daily calls i was told that i would either have the car reposessed or to do a voluntary surrender, that would be the least damaging to my credit. That is what i did. All that i asked for was a 2 month deferment to help me get back on track with my payments.
I am 54 years old. I live alone. I now walk everywhere that i have to go. I have to walk to the grocery store etc and carry groceries back home. That was my only mode of transportation. I have no family to rely on for help.
Fireside phoned me this afternoon and told me that i still owe them $3600.00. I could not believe that they would have the nerve to call me and tell me this. After having lost a car that i paid more on than it was even worth, they have the gaul to tell me i owe them more money.
They are going to sue me for the money. If they garnish my wages i will lose my job. My company has a 0 tolerance for ganishing of wages so they will get nothing but i will be out of a job and out of a home etc. I like many people live from paycheck to paycheck.
If anyone knows of something that i can do to make this stop will you please respond to my posting. Any help, any suggestions will be greatly appreciated. After all that i have gone thru with them, i just want to make this harassment stop. FYI. I did contact the AG office and all they did was send my complaint to the bank and their response back to me.

Update: Received a phone call from Fireside Bank telling me that after my car was sold at auction i still owe them approx. $3600.00. If i do not pay there are ready to start garnishing my wages. I am now paying $50.00 a month on the $3600 dollars that i owe them. I will have paid over $9,000.00 on a car that i don't even have. Can someone please tell me how this could be allowed to happen. What knid of people would do this. I now have the winter to look forward to in Oregon walking to and from the store and anyplace else that i have to go unless i can take the bus or train.

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I have not had a bad experience with Fireside. Although they called alot when I was running behind...At points I was consistently 29 days behind. The reason for that was MY fault I was not good with my money. That was why I had to finance my car with them in the first place...They take on the people who have a history of not paying and give them a shot. I am now officially 3 months ahead of schedule with my payments as they are due and hoping to be able to pay off early. The one 30 day late that I had as a result of MY bounced check they removed on my credit report and has me listed as paying on time for the last 2 years. My score has gone up over 120 points since they gave me a shot. If they are calling and harassing it is becuase you are not paying. You are responsible to make good on the funds they gave you. I am working on becoming debt free after 8 years of a credit score less than 550. Paid off all my charge offs, and make all my others on time. Since I have been on time, I haven't even heard from them.

3
★★★☆☆

I have not had a bad experience with Fireside. Although they called alot when I was running behind...At points I was consistently 29 days behind. The reason for that was MY fault I was not good with my money. That was why I had to finance my car with them in the first place...They take on the people who have a history of not paying and give them a shot. I am now officially 3 months ahead of schedule with my payments as they are due and hoping to be able to pay off early. The one 30 day late that I had as a result of MY bounced check they removed on my credit report and has me listed as paying on time for the last 2 years. My score has gone up over 120 points since they gave me a shot. If they are calling and harassing it is becuase you are not paying. You are responsible to make good on the funds they gave you. I am working on becoming debt free after 8 years of a credit score less than 550. Paid off all my charge offs, and make all my others on time. Since I have been on time, I haven't even heard from them.

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People, I am not here to post another story about this good for nothing, so called business, taking advantage of good, hardworking people and treating them like dirt when it is our business that keeps them in operation. I've readed multiple post from many of you that I can personally relate to except for the ones that cause me to be pushed to the point of physical illness! I'm sorry, but there is no way in hell I'm going to let someone harrass me to that point period! People, it is time to end this!!! This is a business that exist to provide a service to the public! Evidently, these people are incapable of any type of professionalism, so in turn, they should be put out of business by the very CUSTOMERS they choose to abuse! I just checked on their reviews from the Better Business Bureau, and as I figured, multiple complaints! The surprising thing for me was the "A" rating they had them classified at! That's CRAZY!!! Stand up people and stop this corruption! Let's send them a sign, "GOING OUT OF BUSINESS SOON"!

1
★☆☆☆☆

People, I am not here to post another story about this good for nothing, so called business, taking advantage of good, hardworking people and treating them like dirt when it is our business that keeps them in operation. I've readed multiple post from many of you that I can personally relate to except for the ones that cause me to be pushed to the point of physical illness! I'm sorry, but there is no way in hell I'm going to let someone harrass me to that point period! People, it is time to end this!!! This is a business that exist to provide a service to the public! Evidently, these people are incapable of any type of professionalism, so in turn, they should be put out of business by the very CUSTOMERS they choose to abuse! I just checked on their reviews from the Better Business Bureau, and as I figured, multiple complaints! The surprising thing for me was the "A" rating they had them classified at! That's CRAZY!!! Stand up people and stop this corruption! Let's send them a sign, "GOING OUT OF BUSINESS SOON"!

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.

I too have a car financed through this company. They are extremely rude and they will not work with you know matter what.
I have paid on my account for more than 33 months and they state they can not help me with a financial situation I am. The thing is, my car that I have financed through them had a tranny go out. I have to pay 2200 to get it fixed. I told them that basically im going to have to choose between paying my mortgage or my car payment for this month. They didnt seem to care. Really, the only time they ever seem to go above and beyond is when your late making a payment. Then they will do anything in their power to get that money.
I asked if there was anything I could do, the answer was no. period. no refinancing, no payment deferment, no nothing. basically its the worst auto finance company I have ever heard of or been a part of. If you have any way of not going through them then take it. You will be extremely sorry you did business with these money hungry people.

1
★☆☆☆☆

I too have a car financed through this company. They are extremely rude and they will not work with you know matter what.
I have paid on my account for more than 33 months and they state they can not help me with a financial situation I am. The thing is, my car that I have financed through them had a tranny go out. I have to pay 2200 to get it fixed. I told them that basically im going to have to choose between paying my mortgage or my car payment for this month. They didnt seem to care. Really, the only time they ever seem to go above and beyond is when your late making a payment. Then they will do anything in their power to get that money.
I asked if there was anything I could do, the answer was no. period. no refinancing, no payment deferment, no nothing. basically its the worst auto finance company I have ever heard of or been a part of. If you have any way of not going through them then take it. You will be extremely sorry you did business with these money hungry people.

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From day one this company has been rude and calls constantly w/ harrassing calls. We have been late, a couple days maybe, but that still does not give them the right to harrass people. I had such a horrible experience w/ them, lasting at least 1 hour, w/ multiple 'on eternal hold', transfered to people who don't know me or my accout, and being yelled at and hung-up on. It got so bad, I practically had a nervous breakdown. We have had a very difficult financial situation lately. Who hasn't? My husband was laid off several months ago and I have recently had to go on full disability. They have NO understanding or synpathy, not to mention simple human civility. We could make partial payments, but will not accept this or working out the payment in any way They basically s*ck!!!!

1
★☆☆☆☆

From day one this company has been rude and calls constantly w/ harrassing calls. We have been late, a couple days maybe, but that still does not give them the right to harrass people. I had such a horrible experience w/ them, lasting at least 1 hour, w/ multiple 'on eternal hold', transfered to people who don't know me or my accout, and being yelled at and hung-up on. It got so bad, I practically had a nervous breakdown. We have had a very difficult financial situation lately. Who hasn't? My husband was laid off several months ago and I have recently had to go on full disability. They have NO understanding or synpathy, not to mention simple human civility. We could make partial payments, but will not accept this or working out the payment in any way They basically s*ck!!!!

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I refinanced my vehicle with fireside thrift a few years ago. My payments were always made on time. A year later I traded my vehicle in and used another finance company. The representative I dealt with seemed pretty nice and helpful at the time, but when I called a few years later to have them finance another vehicle for me, she lied and told me they no longer financed auto loans. I don't understand why this was said to me, I was never rude or had to deal with. It just makes no sense!

2
★★☆☆☆

I refinanced my vehicle with fireside thrift a few years ago. My payments were always made on time. A year later I traded my vehicle in and used another finance company. The representative I dealt with seemed pretty nice and helpful at the time, but when I called a few years later to have them finance another vehicle for me, she lied and told me they no longer financed auto loans. I don't understand why this was said to me, I was never rude or had to deal with. It just makes no sense!

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I bought my car in 2005. The care dealer told me the care I was purchasing was a 2004. Later found out it was a 2003, he lied to fireside to get me the loan. Many times I do quick collect with Western union to make a payment. I do not have a check book and my car payment is $190.00. Someone from the MN branch called and chewed my ass because my last three car payments of $80.00 bounced and they wanted the car back. I then told him my car payment are 190 and not 80 and that I had done a western union quick collect earlier in the week. He said there was no record of my payment. He then said I owed for all the returned checks and was told to clean out the car that they were coming to pick it up. I gave him the quick collect confirmation number. He then realized that the payment was put onto someone else account. I argues for a half hour about those checks when he finally figured it out, that those checks were put towards my account. They refused to take off the overdraft charges because once they are on they can not be removed. Then he told me I was a payment behind. And I told him to transfer that quick collect back to my account. He did not now if he could. At this point I was furious and this man started cussing and yelling at me and told me if I paid my bills on time and did bounce checks we would not have to have this conversation. I had to remind him those bounced checks were not mine and that my payment was applied to another account. So I hung up. Next week this lady calls me I would love to put her name on here... She is just terrible. She was so mean to me and yelled and screamed at me and had me in tears. She said she is not my baby sitter and she is sick of all these f'ing games. That was just the start of it all. She told me to clean out the car because it was being picked up since I bounced three 80.00 checks. Which were not mine. Someone else had a free car payment from me. Then I became very ill and was in the hospital for around 30 days

1
★☆☆☆☆

I bought my car in 2005. The care dealer told me the care I was purchasing was a 2004. Later found out it was a 2003, he lied to fireside to get me the loan. Many times I do quick collect with Western union to make a payment. I do not have a check book and my car payment is $190.00. Someone from the MN branch called and chewed my ass because my last three car payments of $80.00 bounced and they wanted the car back. I then told him my car payment are 190 and not 80 and that I had done a western union quick collect earlier in the week. He said there was no record of my payment. He then said I owed for all the returned checks and was told to clean out the car that they were coming to pick it up. I gave him the quick collect confirmation number. He then realized that the payment was put onto someone else account. I argues for a half hour about those checks when he finally figured it out, that those checks were put towards my account. They refused to take off the overdraft charges because once they are on they can not be removed. Then he told me I was a payment behind. And I told him to transfer that quick collect back to my account. He did not now if he could. At this point I was furious and this man started cussing and yelling at me and told me if I paid my bills on time and did bounce checks we would not have to have this conversation. I had to remind him those bounced checks were not mine and that my payment was applied to another account. So I hung up. Next week this lady calls me I would love to put her name on here... She is just terrible. She was so mean to me and yelled and screamed at me and had me in tears. She said she is not my baby sitter and she is sick of all these f'ing games. That was just the start of it all. She told me to clean out the car because it was being picked up since I bounced three 80.00 checks. Which were not mine. Someone else had a free car payment from me. Then I became very ill and was in the hospital for around 30 days

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.

I bought my vehicle in March of 2005 and was financed by Fireside. From the day I bought the car I have been constantly being called by the collection department. I have mailed my payments to the address on my statements only to be told it may take 2 weeks or more to apply the payment. I should mail it to a local office instead. I also made apayment taht was cashed and sent the copy of my bank statement to Fireside and was told I was liar. I have had collection people stop at my house and harrass my family, calling me at work after I told them to stop. I am on time with all my payments and they continue to harass me weekly. I would not recommend ever!!!!! getting a loan through this company.

2
★★☆☆☆

I bought my vehicle in March of 2005 and was financed by Fireside. From the day I bought the car I have been constantly being called by the collection department. I have mailed my payments to the address on my statements only to be told it may take 2 weeks or more to apply the payment. I should mail it to a local office instead. I also made apayment taht was cashed and sent the copy of my bank statement to Fireside and was told I was liar. I have had collection people stop at my house and harrass my family, calling me at work after I told them to stop. I am on time with all my payments and they continue to harass me weekly. I would not recommend ever!!!!! getting a loan through this company.

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.

This is a company that purchases loans, carrying the remainder of the balance. While they are very successful and profitable, they do not understand what customer service is all about. They make continuous "reminder calls" when not necessary, they are rude, and very persistant. This would be fine if my experience with them was based on late payments, however the experience that I had with them was always current and up to date, however they proved themselves to have unkind business practices. However, there are no increases in your payments or rates; what you signed up for in the purchase agreements is upheld by Fireside Thrift.

3
★★★☆☆

This is a company that purchases loans, carrying the remainder of the balance. While they are very successful and profitable, they do not understand what customer service is all about. They make continuous "reminder calls" when not necessary, they are rude, and very persistant. This would be fine if my experience with them was based on late payments, however the experience that I had with them was always current and up to date, however they proved themselves to have unkind business practices. However, there are no increases in your payments or rates; what you signed up for in the purchase agreements is upheld by Fireside Thrift.

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