Pilgrim Furniture

I purchased a black wooden kitchen set this past Sept at the store in Milford. Worst huge mistake. In a family of only my husband and I in our late 50's, we haven't eaten one meal at the table since it arrived 9/14. (we eat sitting in

We bought a floor sample dining table and six new chairs to go with it from the Manchester store, with pick up scheduled for later. After getting it home, the table was found to be full of scratches and the extension leaf wouldn't fit

This is the worst furniture store I have ever been to. We are setting up our new home and first of all we went looking for a sofa and a love seat. Due to some reason, we chose Pilgrim City ..The furniture at the store were very

Horrible!!!!! My furniture fell apart within the first year of purchasing. I will never buy furniture from this store again.

Don't waste your time, their salespeople will lie to you about what they can deliver and when they ship the wrong thing they will rip you off to make it right. Their "low" prices are higher than everywhere else!

Very Happy, salesman Brian was not pushy and spent the time to discuss furniture details. I think the quality is as good if not better than elsewhere, like they say "you get what you pay for" no matter where you go. Paula was excellent when I finally got back to choose fabric, she rewrote my order and got me an awesome deal on the pillows. I haven't taken delivery yet but I know from experience from other stores it can be a nightmare. I don't wait for a salesperson anymore, I go get one.

My wife and I went in to by end tables. High pressure sales people, treating me like a moron. I had all I could due to get the parasite saleswoman to anser my questions and leave me a lone.

Then they messed up the delivery, after they couldn't deliver the chair we ended up buying with the end tables. Bad, bad bad experience. They never called when the furniture arrived. We had to keep calling. Not a good experience. Hope the quality is decent!

Horrible...

I couldn't find anyone to help me in the store, finally I purchased a couch and loveseat only to have it arrive used to my home. A repairman was sent to the house to confirm the couch was used, another shipment of the order was delivered and the moving men badly damanged my molding around the family room door only to discover the couch was damaged. I spent 10 hours of my time either waiting for deliveries of damaged goods and time on the phone talking to customer service which should be named company service. NEVER AGAIN

I purchased a mattress from Pilgrim. The saleswoman never left me alone for one minute. She didn't show me any inexpensive mattresses barely let me turn my head in their direction. Pilgrim doesn't have a 30 day guarantee policy like the bedding stores offer in case you don't like the mattress. When I mentioned this to the saleswoman, she said 'don't worry, Pilgrim will return anything if you're unhappy'. Well 10 days later, I called to return it. They refused. They put the saleswoman on the phone and she denied ever saying that to me. I spoke to a Mgr, who did nothing but basically tell me I was lying. I asked for one of the owners to call me personally --- they never called me. I will NEVER shop there again. They're delivery charges at 129.99 are outrageous.

After much research, I purchased a mattress from Pilgrim Furniture. Big mistake. The saleswoman never left me alone. She didn't show me any inexpensive mattresses and barely let my head turn in their direction. I mentioned my hesitation to the saleswoman about purchasing a mattress from Pilgrim as they do not offer a 30 day trial period like the bedding stores do. She assured me if I was unhappy, that Pilgrim would return the mattress. When closing the deal, I mentioned again my hesitation and she again reassured me. 10 days later I called Pilgrim to return the mattress as it was hurting my back -- they REFUSED. The saleswoman got on the phone and she denied ever saying that to me. I spoke with a Mgr who refused to do anything. He basically told me I was lying and that the saleswoman would never say that. I asked to have one of the owners call me -- they never called. If you aske me, the saleswoman said anything to 'get the sale'. I trusted her - my mistake. I will NEVER purchase anything from Pilgrim again. In addition, I live 5 miles away and their delivery charge is $129.99 !!

Bought furniture for our family room. Staff was helpful but not pushy. Furniture was delivered on time. Offered a two year free financing deal. Would definitely go back . A huge store.

I bought a living room set and lot more . I was very unhappy with my couches . The pillows kept coming out from the back, so you would fall in a hole.I still have my couches. I will not shop with pilgrim again.

After having been burned by Puritan Furniture in West Hartford, this was a welcome change. Our salesperson was helpful, even offering to pull drawers out of pieces so we could compare wood types.

Good selection, quality pieces.

We had our stuff picked out, paid for, and delivered within 4 days.

Can't say that about a lot of other places!

Even though they have an enormous furniture selection in this huge warehouse I couldnt help but feel lost. There was just too much to look at and when you are browsing it becomes tiring. I would recommend when you know what you want then go here. The carousel is a nice touch for the children.

Large facility and selection, helpful staff, and my girlfriend loves the carousel. Furniture is not the highest quality, but it is decent.
They have sales quite often, they will let you know if you are on the mailing list. I took advantage of 0% financing for 5 years when I bought my bedroom set and some living room furniture.

I went into Pilgrim furniture store this past sunday - by myself looking for a couch and loveseat. I was shocked that I could not get even one salesperson to help me. I am wondering if it is becasuse I came in alone and not with my husband. Do the sales people think I can not make a decision on my own - therefore did not want to waste their time?
I have gotten good service there before - but this time I was very dissapointed!

PROS: the Holiday decor looked very nice
CONS:

This is a large facility - much larger than other stores in the area. The selection is pretty good - but the quality of the furniture here is on the fair to medium side. Don't expect any finely made pieces! Prices are OK when they have sales - but otherwise about the same as competitors. The location is right off of Queen Street - but there aren't any signs on Queen street itself.

There is a big carousel for the kids to play on.