Kuhn Honda

Horrible Experience. I was searching for a new Volkswagen and came across this dealership. At first things seemed good, a sales representative contacted me almost immediately after requesting information. When talking to the representative named Vinnie I explained the car (a 2014 Passat) I had saw online and began to negotiate the price, also informing them that I did owe money on the Volkswagen I currently own and that I would need to get a specific amount of money before "trading" my car in. When I explained the amount I was looking for Vinnie told me okay absolutely and accepted the negotiated price I offered. I keep in contact with Vinnie for a few days and when I was making plans to drive to their dealership which was more than an hour away he randomly changed the price that we negotiated on and informed me he never saw the price of the car we were discussing. After hearing this, I told them thanks for their time, but no thank you. A day later I received an email from Vinnie explaining that his manager was so desperate to make a sale that he would be willing to do ANYTHING and give me the price for my car that I requested and that they would put me into a new Passat. He tried to hassle me into leasing and when I responded back no leasing but I would like to buy and fiance the car he said okay no problem but continued to push for a lease. I informed him once more I did not want to lease but had only interest in buying that 2014 Passat. When I arrived I met with Vinnie and introduced myself he took me into his little office and then prepared to show me the numbers for the new car I told him I was interested in. When I came back from test driving the car he took my car for an appraisal which for me seem quite odd considering they already promised me the price for my car. When he came back the price he told me they were offering was a dramatic difference. I asked to speak to the manager on duty, when the manager came over I explain that I had proof in writing that I was offered one price but after driving over an hour to get here I get told another. The manager was extremely rude, he continued to cut me off when I was explaining the situation, and tried to over talk me when I was showing him the email his associate wrote to me regarding the negotiations made. He then had the courage to tell me they would have given me the money offered if in writing someone else offered me the same, which was never mentioned in the email I had gotten, and also told me when they say NEW PASSAT they mean a 2015 lease. Long story short, after about 10 minutes I got up and left. This is by far the worst management and communication I have ever seen from a business. I highly recommend that people stay clear of this dealership. There is nothing but lies, poor customer service, and extremely rude management.

My daughter took her 2007 dodge to Kuhn which that is were she bought , and at first we had a few problems with the ac , it took a few times going back with the car, but I have to say Aaron was very nice and took care of the problem and he

As a woman trying to buy a car, it's not easy. I was told by a friend to go see Josh Smith at Kuhn Honda. So I did and his first question to me was "How can I help you, what are you looking for so I told him Im looking for an SUV. He asked me more questions and he suggested the Honda Pilot. Josh is a very humble person and listens to what you want and not try to sell you something else. I have to say he is very knowledgeable about Honda. I have referred my friends to Kuhn.

They are very professional. They took care of our concerns. We worked with Nabeel and Adam for our car and could not have had a better experience. They were very patient ,helpful and understanding.They answered any questions I had. I would highly recommend Kuhn Honda to anyone looking for friendly service and a great deal!

Dexter M,
Thank you for taking the time to share your comments and feelings about our dealership. Even though your comments did not shine a positive light on our dealership, it is helpful to us in finding out where some of our weaknesses lie; whether in our personnel or our processes. We apologize for your experience and we appreciate your feedback. We hope for a future opportunity to make this right for you. You may contact me anytime to voice your concerns.
Patty Villanti
Guest Relations Manager
813-872-4841

Even after telling them I'm an active-duty military officer stationed at MacDill AFB, this dealership still tried to con me. I purchased a used Acura from the dealer. First, after negotiating a price with the sales manager, they tacked a $699 "dealer/doc fee" onto the final invoice. According to Florida Statute Section 501.976(16), they MUST include such fees in the advertised price, which they admittedly did not. Second, I negotiated a new Katskin leather install into my purchase price, as the existing leather was worn. After purchasing the vehicle and bringing it back to the dealer for the install- even with a signed "we owe" from the dealership- they refused to honor it and only offered to void the sale. This I happily did, as they are clearly dishonest, so who knows what they are selling on their lot. Avoid at all costs, save the headache and buy elsewhere!!!

Con artists! Avoid at all costs! Refused to honor a signed purchase agreement... buy elsewhere!

Dino was excellent and knowledgeable in the sales of your Honda that was leased to me and made the application process smooth and stress free.

Great experience! Excellent customer service- courteous, timely, and trustworthy.

Pernell was courteous and did not engage in cheesy high-pressure sales tactics, which most customers hate. You guys are doing a great job

I explained where I wanted to be with the price and what options I wanted. Tony Climer made the buying experience enjoyable and relaxed. I literally stopped in on my lunch break and 45 minutes later was out the door. I came back later to

Thank you, for taking care of my car problem, when I didn't have an appointment. It allowed me to keep my Doctor's appointment, and my wife's also the following date. I would rate Kuhn's Service a perfect ten, and kudos to the management

I would like the record to reflect that this is my second purchase and he is a wonderful person. He maintains contact after your purchase which is what brought me back for my second purchase. Overall, great company and staff.

I was traveling out of state when I experienced problems with my tires. I did have to purchase new tires. Unfortunately the Firestone facility could not do the wheel alignment for my Passat so I needed to contact a Volkswagen dealership. I

Mike was very professional helpful and friendly. i was very happy with my experience at Kuhn. thank you so much for taking care of me and my car

All I can say is Crappy! Took my wife there to buy a car and they refuse to negotiate! Who wants to deal with a dealer that refuses to negotiate? They listed 3 particular cars on their website at certain prices (The BAIT) then when you get there they tell you they are sold! Then they try to sell you a more expensive car but won't budge off the price. (This is the SWITCH) Then, after you threaten to leave, they mysteriously have one of the cheaper cars in stock.....hmmm. After trying to negotiate a better deal then they say the internet price is wrong and its now $2000 higher!!! Do yourself a favor, stay far away from the BAIT AND SWITCH of Kuhn Honda. There are plenty of other, bigger, dealerships wanting your business.

All I can say is Crappy! Took my wife there to buy a car and they refuse to negotiate! Who wants to deal with a dealer that refuses to negotiate? They listed 3 particular cars on their website at certain prices (The BAIT) then when you

It was a pleasure to have my car serviced with your company. It was easy, fast and your employees provided excellent, friendly customer service.

Kyle Enos was in charge of my VW CC and he was very helpful. I was informed the entire time about the service and future service of my car. He was awesome! Thanks and I will always go back and ask for Kyle at Kuhn!!!

My salesman was Orlando. He was absolutely wonderful. I walked in knowing exactly what I wanted and how much I would spend. I had fooled around with another dealership who just played a game with us. They didn't understand that we were

Bottom line is that your staff is courteous and knowledgeable and that is what has kept me a repeat customer at Kuhn VW/Honda.

Any potentially frustrating aspects of the experience were completely diffused by our service advisor's honesty and communication. Therefore, I ultimately left with the feeling of complete satisfaction with the experience.

Orlando was knowledgeable and helpful. I will recommend Kuhn and Orlando to any friends.

VERY PLEASED WITH THE SERVICES, PROFESSIONALISM AND WILL DEFINATELY BE BACK AND RECOMMEND. THANK YOU KUHN!

As always Tony did a super job. That is why I will always be a Kuhn customer.

I'm continually impressed by the service department

SERVICE IS TERRIBLE. Attitudes in the service drive are arrogant and their service is awful. I will be going back yet again tomorrow (3rd time) for the same problem. They appear to do as little as possible and charge as much as they can.

Had a rough time with the other honda dealers. kuhn made it easy and my sales associate, Rick Hitchcock, was amazing and made the process as easy as ever. he was genuine and was very kind. i recommend kuhn to anyone!!

Actually I would rather rate it zero stars! It was the worst experience ever! Check out their complaints on Better Business Bureau before doing business with them. Worked a week with salesman on car that was supposedly in pristine

It was a good experience. I went in there and they were all honest with me. My car had to be there over night and Kyle called me and was honest with me why and gave me a rental car with out charge. I really like the way they took care of

My experience was fantastic! I was greeted at my car door by my service advisor. He kept me informed of the progress of my service as I was waiting for my car. Also, everyone was so friendly.

I always have a great experience here, the staff are always kind and courteous. I pick Kuhn over other dealerships even for minor visits, and I drive from sarasota just because of the staff.

Kudo's to the entire team who provided professional service: Nabil Loubani (sales), Marc (finance), and Natalia Cavagnaro (delivery specialist). I will definitely be a 'repeat' customer.?

Chris worked very quickly to find the vehicle had everything I wanted. He did not play games and presented all the information concisely. I am very pleased with how smoothly the purchase went.

Dorinda was great, she helped us out right away even though we didn't have an appointment. They said it wouldn't be able to be done until a few days later, but ended up doing the repairs the same day.

I was very pleased with the service that I received at Kuhn. They went above and beyond what they had to do. I was really pleased with the customer service I received. Every company everywhere should have customer service as professional

Dorinda was the service professional who assisted me. I understood the process. The car was ready when stated. Very nice experience! Everyone was great, I needed a rental and that young man was very nice and timely.

First time at this location. Drove away satisfied with all aspects of service. I was informed every step of the way from drop-off to pickup

My experience couldnt have been better. I was going back and forth between Volkswagen and a Buick dealer across town. Its was a night and day experience. So refreshing to have your staff assist me. The easiest car purchase Ive ever had,

Having worked for VW in the past and three dealerships I can tell you this was the best dealership experience I have ever had or been in. This is not idol flattery. Your people were professional in their dealing with other customers,(I

Just bought a VW beetle convertible and needed my auxiliary outlet replaced because it broke after plugging in my iPod touch. I was advised by service that there was a recall on my car and that both issues would be addressed. I told the advisor that I had to be to work at 1 and he assured me that my services would be complete. The aux part had to be ordered so only the recall would be addressed that day.
Hours passed and my time at work was coming up and I went to check the status of my vehicle... IT HADN'T EVEN BEEN TOUCHED!! The advisor apologized and made me an appointment that following morning for 7a, that's when they open, almost 5 hours later no call or returned calls on behalf of my cars status.
I've never experienced such awful service and I will definitely go to another service location for work. I'm fine waiting but don't make failed promises about the time. If I'm told 8 hours, I'll expect it and make plans accordingly but if you tell me three hours or less I'm going to take your word on it.
Awful service department, just awful!

I can't tell you what an asset Patrick is to the Kuhn team. I will definitely purchase from Kuhn again just based on the excellent service I recieved

I have come to your Honda service department for ten years, eight of the ten being serviced by Tony (Moony?). Tony is always extremely helpful, knowledgeable, and always makes the service experience a pleasure. In my estimation he is an outstanding service employee, and your business is lucky to have such a dedicated employee.

Dino was very knowledgeable about Volkswagen's, he answered every on of my questions. Explained all the safety feature on the Passat. He took great care of my wife and I even and was so patient with us even when we changed our minds twice. You are very fortunate to have someone like him at your dealership. And if I am pleased with the Passat I will be back in the future for another Volkswagen hopefully the CC.

Dent repair was perfect, I cannot tell the door was ever dented. I am extremely pleased with the workmanship and service.

Patrick Hernandez did an OUTSTANDING job answering my questions to my satisfaction and followed-up via phone calls and email. He provided AMPLE time and INFORMATION to help me make a major decision Thank you Patrick!!!!

My salesman was Orlando. He was absolutely wonderful. I walked in knowing exactly what I wanted and how much I would spend. I had fooled around with another dealership who just played a game with us. They didn't understand that we were serious buyers and we wanted our bottom line up front. Orlando gave me just that. Within 10 minutes we settled on a price and it was just a matter of getting the vehicle and presenting a check. Orlando let us know what we needed to do and where our car was every step of the way. He made the process easy. I would HIGHLY recommend my friends and family to purchase their next vehicle from Kuhn Honda and to expecially call on Orlando

Thank you, for taking care of my car problem, when I didn't have an appointment. It allowed me to keep my Doctor's appointment, and my wife's also the following date. I would rate Kuhn's Service a perfect ten, and kudos to the management that make it happen.

Always a pleasure to spend time while knowing that my car is getting the best service. Tony is the best. Thanks

It was the 5K oil change and checkup, I had 0715 appointment. I got out really quickly - I think I got back home by 0900!