Ruelle's Furniture Ctr Inc

★★★☆☆

About Ruelle's Furniture Ctr Inc

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This store does not even deserve one star! They are the worst, most unprofessional, dishonest, LAZY, and just all around disorganized business that I have ever encountered. I ordered a child's bedroom set from them to be delivered to my home. To make a long, incredibly upsetting, story short, they only delivered the bed and I kept getting the run around as to the status of the dresser and mirror. They NEVER ONCE called me to tell me my items wouldn't be delivered and refused to give me a refund. I had to threaten to contact the BBB and Wisconsin Consumer Protection before the owner would consider a refund! And they have their refund policy written and clearly stated by the register in the front of their store. They kept insisting that they only give store credit. And here it is a month later, and the bed is broken! Worthless piece of crap, and I don't just mean the owner.

I would never EVER recommend this store to anyone and I am sorry for even wasting my time and having my child's first "grown-up bed" be a horrendous experience.

1
★☆☆☆☆

This store does not even deserve one star! They are the worst, most unprofessional, dishonest, LAZY, and just all around disorganized business that I have ever encountered. I ordered a child's bedroom set from them to be delivered to my home. To make a long, incredibly upsetting, story short, they only delivered the bed and I kept getting the run around as to the status of the dresser and mirror. They NEVER ONCE called me to tell me my items wouldn't be delivered and refused to give me a refund. I had to threaten to contact the BBB and Wisconsin Consumer Protection before the owner would consider a refund! And they have their refund policy written and clearly stated by the register in the front of their store. They kept insisting that they only give store credit. And here it is a month later, and the bed is broken! Worthless piece of crap, and I don't just mean the owner.

I would never EVER recommend this store to anyone and I am sorry for even wasting my time and having my child's first "grown-up bed" be a horrendous experience.

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my husband and I ordered a bedroom set and mattresses..the owner is an extreme A**hole. they were suposed to deliver my order at 11am but after 3pm and they still didn't show i called.they said they were backed up and i wouldn't receive my order until Tuesday or Wednesday.I told them that was not an option and i had to receive my order today. The manager made all sorts of excuses as to why they couldn't do but around 9pm they showed up dropped everything of and said they would come back at 11am the next morning. by that point i was pissed off but for some reason they had children with them so i was nice enough to come in the morning. the next day its 6pm and i still have boxes in my bedroom and when i called the manager to see what time they were coming he said not to rush them and i should be glad i got my shipment yesterday.i asked for an accommodation and he hung up the phone in my face...complete ass. i will never do business with them...it wasn't even a great deal.

1
★☆☆☆☆

my husband and I ordered a bedroom set and mattresses..the owner is an extreme A**hole. they were suposed to deliver my order at 11am but after 3pm and they still didn't show i called.they said they were backed up and i wouldn't receive my order until Tuesday or Wednesday.I told them that was not an option and i had to receive my order today. The manager made all sorts of excuses as to why they couldn't do but around 9pm they showed up dropped everything of and said they would come back at 11am the next morning. by that point i was pissed off but for some reason they had children with them so i was nice enough to come in the morning. the next day its 6pm and i still have boxes in my bedroom and when i called the manager to see what time they were coming he said not to rush them and i should be glad i got my shipment yesterday.i asked for an accommodation and he hung up the phone in my face...complete ass. i will never do business with them...it wasn't even a great deal.

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I was very impressed with the prices! After seeing many adds on Craigslist with great prices, I stopped in the store and couldn't believe the prices on other items as well. I purchased an Ashley sectional sofa that normally retails at

1
★★★☆☆

I was very impressed with the prices! After seeing many adds on Craigslist with great prices, I stopped in the store and couldn't believe the prices on other items as well. I purchased an Ashley sectional sofa that normally retails at

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Me and my wife went to check out the furniture store looking for some bunk beds and a sofa set after seeing so many adds and good deals on craigslist ! I was not sure if i wanted to shop with them after seeing some of the reviews. We

2
★★★★☆

Me and my wife went to check out the furniture store looking for some bunk beds and a sofa set after seeing so many adds and good deals on craigslist ! I was not sure if i wanted to shop with them after seeing some of the reviews. We

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Nice people. Bought a king size bed from them, had to be ordered from the factory. It was ready for pickup after about 2 weeks.
I went to pick it up and the person who helped put the bed in the truck was great.
He padded and tided it down good. Took his time with it. Nice quality furniture, prices are a fare. it's good quality stuff.

5
★★★★★

Nice people. Bought a king size bed from them, had to be ordered from the factory. It was ready for pickup after about 2 weeks.
I went to pick it up and the person who helped put the bed in the truck was great.
He padded and tided it down good. Took his time with it. Nice quality furniture, prices are a fare. it's good quality stuff.

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.

Too bad I had to rate it even 1 star. This place is rediculous!
My boyfriend and I bought a sectional from here which we were debating on doing due to all the comments on here but we decided to give it a try anyways. WE TOTALLY REGRET DOING SO!

We were just looking and the guy said he would give us 100$ off if we bought it that night and we said I don't know because we read the reviews and if we buy something we want It when we are SUPPOSED to get it. We were assured that we would get it on Tuesday we purchased it thursday after the purchase went through the guy told us oh wait it will be in on Thursday. So Thursday comes and we get no call. We said we would pick it up because it seemed like delivery was the problem! But THEY CAN'T EVEN GET IT DELIVERED TO THE STORE WHEN THEY SAY THEY CAN!!!
So we rented a uhaul to pick it up drive 30minutes to go pick it up and they said the truck just got there and they were unloading it. To give them an hour. So we waited and we get a call 10 minutes after we walk out of the store saying that we won't get them tonight but they will deliver it free of charge tomorrow. The lady was extremely rude while explaining why they didn't have our couch that night. I can't believe they are even still open or that people actually say they are a good store.

They are LIARS please take this advice if you want your furniture on time don't shop here. They lie they keep going around it and make up a million excuses.

1
★☆☆☆☆

Too bad I had to rate it even 1 star. This place is rediculous!
My boyfriend and I bought a sectional from here which we were debating on doing due to all the comments on here but we decided to give it a try anyways. WE TOTALLY REGRET DOING SO!

We were just looking and the guy said he would give us 100$ off if we bought it that night and we said I don't know because we read the reviews and if we buy something we want It when we are SUPPOSED to get it. We were assured that we would get it on Tuesday we purchased it thursday after the purchase went through the guy told us oh wait it will be in on Thursday. So Thursday comes and we get no call. We said we would pick it up because it seemed like delivery was the problem! But THEY CAN'T EVEN GET IT DELIVERED TO THE STORE WHEN THEY SAY THEY CAN!!!
So we rented a uhaul to pick it up drive 30minutes to go pick it up and they said the truck just got there and they were unloading it. To give them an hour. So we waited and we get a call 10 minutes after we walk out of the store saying that we won't get them tonight but they will deliver it free of charge tomorrow. The lady was extremely rude while explaining why they didn't have our couch that night. I can't believe they are even still open or that people actually say they are a good store.

They are LIARS please take this advice if you want your furniture on time don't shop here. They lie they keep going around it and make up a million excuses.

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.

The best service and furniture anywhere.
The level of customer service here is by far the best I've ever experienced when shopping for furniture.
The items they sell are Good quality and reasonably priced and they have a wonderful selection for all tastes and styles.
I previously purchased furniture at Colder's and Steinhafel's and I will never go back to any of these stores,
I will continue purchasing from RUELLES FURNITURE. I am extremely pleased with the purchases I have made here and the staff is so friendly and very helpful.

5
★★★★★

The best service and furniture anywhere.
The level of customer service here is by far the best I've ever experienced when shopping for furniture.
The items they sell are Good quality and reasonably priced and they have a wonderful selection for all tastes and styles.
I previously purchased furniture at Colder's and Steinhafel's and I will never go back to any of these stores,
I will continue purchasing from RUELLES FURNITURE. I am extremely pleased with the purchases I have made here and the staff is so friendly and very helpful.

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0 out of 1 people found this review helpful.

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I recently received the furniture I had ordered from Ruelles Furniture 8 weeks ago and I love it! On top of it 8 weeks wasn't that long of a wait either. I'm still considering a coffee table I wanted but it has a longer lead time since it's coming from Italy. I recommend Ruelles Furniture to anyone looking for awesome furniture!

5
★★★★★

I recently received the furniture I had ordered from Ruelles Furniture 8 weeks ago and I love it! On top of it 8 weeks wasn't that long of a wait either. I'm still considering a coffee table I wanted but it has a longer lead time since it's coming from Italy. I recommend Ruelles Furniture to anyone looking for awesome furniture!

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0 out of 1 people found this review helpful.

.

we just bought nice sectionals me and my Mom @graet low price .
in my experience it was very helpful for our limted budget.very friendly people their

4
★★★★☆

we just bought nice sectionals me and my Mom @graet low price .
in my experience it was very helpful for our limted budget.very friendly people their

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0 out of 1 people found this review helpful.

.

I ordered a mattress through them and they said it would take 3 weeks to come in. About 3 1/2 weeks later I had to call, and they told me it would be in that Friday, but that I should call just to make sure (they at least admit that it's unlikely that they will remember to call you...guess they don't use outlook calendars or anything). When I called on Friday, they said the next Tuesday or Wednesday. When I called on Tuesday, they put me off yet again. With that, I asked what sort of compensation I could expect for the bad service if it was more than 2 weeks later than expected. I was told I would get a call back about that, but of course never did. When I called the next day, I was told that the company they ordered my mattress through would only make deliveries if there was a large order, so they didn't know when my mattress would come in, they tried to give me $50 off the $700 purchase price. That pretty much felt like a slap in the face to me, so I said no and that I'd just take the refund. They said it would take 2-3 days to show up to my account. I was not surprised 3 days later when I didn't see any sort of credit to my account. Of course a call was made and they weren't sure why it hadn't gone through. Though I should check again the following Monday. Monday came around and no credit. We were leaving for vacation so a week went by before they got another call from me. The manager proceeded to tell me that he had to wait 14 days to issue the refund in case there was a dispute...so apparently the 2-3 day promise was BS, again, not surprising. After some serious complaining, he agreed to talk to his "office manager" who is likely a bogus person, to get him to issue the refund that day, and that I should see it in another 2-3 days. We were approaching the 60 day (since the purchase was made) mark, so I decided to call my cc company and dispute the charge. Thankfully I did that b/c the cc company said that charges couldn't be disputed more than 60 after the purchase/payment!! Thankfully Amex has credited our account and is taking care of this for us! Ruelles offered some great deals, but the service is so aweful, it just isn't worth it.

1
★☆☆☆☆

I ordered a mattress through them and they said it would take 3 weeks to come in. About 3 1/2 weeks later I had to call, and they told me it would be in that Friday, but that I should call just to make sure (they at least admit that it's unlikely that they will remember to call you...guess they don't use outlook calendars or anything). When I called on Friday, they said the next Tuesday or Wednesday. When I called on Tuesday, they put me off yet again. With that, I asked what sort of compensation I could expect for the bad service if it was more than 2 weeks later than expected. I was told I would get a call back about that, but of course never did. When I called the next day, I was told that the company they ordered my mattress through would only make deliveries if there was a large order, so they didn't know when my mattress would come in, they tried to give me $50 off the $700 purchase price. That pretty much felt like a slap in the face to me, so I said no and that I'd just take the refund. They said it would take 2-3 days to show up to my account. I was not surprised 3 days later when I didn't see any sort of credit to my account. Of course a call was made and they weren't sure why it hadn't gone through. Though I should check again the following Monday. Monday came around and no credit. We were leaving for vacation so a week went by before they got another call from me. The manager proceeded to tell me that he had to wait 14 days to issue the refund in case there was a dispute...so apparently the 2-3 day promise was BS, again, not surprising. After some serious complaining, he agreed to talk to his "office manager" who is likely a bogus person, to get him to issue the refund that day, and that I should see it in another 2-3 days. We were approaching the 60 day (since the purchase was made) mark, so I decided to call my cc company and dispute the charge. Thankfully I did that b/c the cc company said that charges couldn't be disputed more than 60 after the purchase/payment!! Thankfully Amex has credited our account and is taking care of this for us! Ruelles offered some great deals, but the service is so aweful, it just isn't worth it.

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1 out of 1 people found this review helpful.

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I ordered a mattress through them and they said it would take 3 weeks to come in. About 3 1/2 weeks later I had to call, and they told me it would be in that Friday, but that I should call just to make sure (they at least admit that it's

0
★☆☆☆☆

I ordered a mattress through them and they said it would take 3 weeks to come in. About 3 1/2 weeks later I had to call, and they told me it would be in that Friday, but that I should call just to make sure (they at least admit that it's

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We had me and my wife Sandy good business with Ruelles Furniture Ctr .we purchased two wooden bunkbed &Master bedroom set .the price was very reasonable (low) they did the set up for every thing we were so happy & pleased after all so we have to give that fairly credit . thanks to Ruelles Furniture Ctr

4
★★★★☆

We had me and my wife Sandy good business with Ruelles Furniture Ctr .we purchased two wooden bunkbed &Master bedroom set .the price was very reasonable (low) they did the set up for every thing we were so happy & pleased after all so we have to give that fairly credit . thanks to Ruelles Furniture Ctr

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0 out of 1 people found this review helpful.

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I'd be glad to give them negative stars if I could. THIS IS A BUNCH OF LIARS. I called ahead to make sure they had the bunk beds they advertised online; they assured me they did. So, we drove in over an hour to pick it up. When we arrived they showed me the bed, but then said it wasn't available today, could I pick it up tomorrow. I said no, that I had already called and been told it was there. So, they said they'd go get one at their "warehouse" (which they don't have). Then they came back saying the forklift was broken, so they couldn't get it to me today and they would deliver it for free the following day if I paid a deposit or paid in full. So, I paid a $50 deposit and got a receipt saying it would be delivered.

The next day no one came. The following day I called and was told it was on the truck and would be at the house shortly. Hours later I called again and was told it was in the store, I could pick it up. After I told him that I wouldn't, and that it was to be delivered, he said there is no free delivery. When I told him that we had been told it would be delivered, he informed me that he didn't need my money and I could come back in and pick up my deposit.

1
★☆☆☆☆

I'd be glad to give them negative stars if I could. THIS IS A BUNCH OF LIARS. I called ahead to make sure they had the bunk beds they advertised online; they assured me they did. So, we drove in over an hour to pick it up. When we arrived they showed me the bed, but then said it wasn't available today, could I pick it up tomorrow. I said no, that I had already called and been told it was there. So, they said they'd go get one at their "warehouse" (which they don't have). Then they came back saying the forklift was broken, so they couldn't get it to me today and they would deliver it for free the following day if I paid a deposit or paid in full. So, I paid a $50 deposit and got a receipt saying it would be delivered.

The next day no one came. The following day I called and was told it was on the truck and would be at the house shortly. Hours later I called again and was told it was in the store, I could pick it up. After I told him that I wouldn't, and that it was to be delivered, he said there is no free delivery. When I told him that we had been told it would be delivered, he informed me that he didn't need my money and I could come back in and pick up my deposit.

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1 out of 1 people found this review helpful.

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I have been waiting 28 days and still do not have my product. Every time I call there is no apology and just more excuses. Not worth the hassle. Delivery was supposed to be at noon today and no one showed up and no one has called me back. They always say they will call back and no one ever calls. They are more than happy to take your money and then comes all the problems.

1
★☆☆☆☆

I have been waiting 28 days and still do not have my product. Every time I call there is no apology and just more excuses. Not worth the hassle. Delivery was supposed to be at noon today and no one showed up and no one has called me back. They always say they will call back and no one ever calls. They are more than happy to take your money and then comes all the problems.

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2 out of 2 people found this review helpful.

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Good prices good service the have inexpensive delivery fee.
I Like it.
I give 4 stars to Ruelles Furniture.

4
★★★★☆

Good prices good service the have inexpensive delivery fee.
I Like it.
I give 4 stars to Ruelles Furniture.

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0 out of 2 people found this review helpful.

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Total crap service! Not worth the savings one bit! After not showing up for delivery on day they said, when they finally did deliver, they were 3 hours late. Then, they damaged the dresser setting it up and tried to leave before I noticed it. It has now been 3 weeks and still no replacement dresser. They just make excuses! And if they tell you they will call you back...don't be fooled - they will not!

1
★☆☆☆☆

Total crap service! Not worth the savings one bit! After not showing up for delivery on day they said, when they finally did deliver, they were 3 hours late. Then, they damaged the dresser setting it up and tried to leave before I noticed it. It has now been 3 weeks and still no replacement dresser. They just make excuses! And if they tell you they will call you back...don't be fooled - they will not!

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3 out of 3 people found this review helpful.

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Good prices horrible service! I purchased a very expensive item I was assured that I would have it in 3 weeks. It took 5 almost 6 they weren't sorry in the least in fact I had to follow up with them they never even called. When I did receive my item it was put together wrong now I'm waiting on them to pick it up lets see how long that will take to get picked up and returned. The headache isn't worth the few bucks you save.

2
★★☆☆☆

Good prices horrible service! I purchased a very expensive item I was assured that I would have it in 3 weeks. It took 5 almost 6 they weren't sorry in the least in fact I had to follow up with them they never even called. When I did receive my item it was put together wrong now I'm waiting on them to pick it up lets see how long that will take to get picked up and returned. The headache isn't worth the few bucks you save.

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3 out of 3 people found this review helpful.

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Great Deals, but bad service. They claim free delivery or inexpensive delivery but infact it is free transport as they drop it in your house and don't bother to install furniture correctly. Do not respond to your calls or do not keep appointments.

Beware.

1
★☆☆☆☆

Great Deals, but bad service. They claim free delivery or inexpensive delivery but infact it is free transport as they drop it in your house and don't bother to install furniture correctly. Do not respond to your calls or do not keep appointments.

Beware.

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4 out of 4 people found this review helpful.

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The store is packed with great deals on used furniture. The prices are fair. Delivery can be arranged for a small fee. They will also come to your house to buy your used furniture.

5
★★★★★

The store is packed with great deals on used furniture. The prices are fair. Delivery can be arranged for a small fee. They will also come to your house to buy your used furniture.

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0 out of 2 people found this review helpful.

 

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