Raegan P.
Duarte, CA
Elite Home Energy
I hired this company to replace 9 windows and 1 patio door. Installation began on 07/08/05. That evening I had a chance to look at the progress on my home. The installers had damaged the stucco surrounding my kitchen window and also splintered part of the wood frame. On 07/09/05 I spoke with a supervisor at Elite and he said he would come look at the damage the following week. He agreed to arrange a time with my mother because I would be on vacation. When I came back from vacation, I discovered that they had refused to work with my mother. I then called and spoke with the operations manager who said they would "fit me in" on 08/10. I told them that was unacceptable. They set up an appointment on 08/08. On 08/08 the salesman and the supervisor came out to take a look at the damage and said they would fix it with some wood putty. When I addressed the substandard quality of work that had been done (the windows weren't centered), the salesman became agressive. Gabriel started yelling and took 2 steps toward my boyfriend, pointing his finger in his face and telling him to shut up. I kicked them out of my home.
When the company was contacted and informed of their salesman's behavior, they had nothing to say. Not once has anyone apologized, including management. I have never been treated so poorly! ****Update**** After I spoke to the owner, he hired a new, more experienced installer who came out and made my home look beautifull. I'm happy now!
PROS: They fixed the problems.
CONS: It took alot to get the company to own up to their mistakes.
Try Me Electric Corp.
I was referred to Try Me Electric through servicemagic.com. I was sceptical that the internet would help me find a quality electrician, but it did. I was contacted by Mario and we set up an appointment for a free estimate. He was on time, a little early even. He was clean cut, in uniform and looked very professional. We did a walk through and he noticed an outlet that was sparking and fixed it immediately without me asking. He said that it was dangerous to leave it as is. I did get estimates from other electricians, but I was not impressed with their demeanor. I hired Try Me for a complete rewire and panel upgrade plus recessed lighting in the living room and kitchen. The crew started on Monday and finished on Thursday, and the price was excellent. I can't say enough about how wonderful these guys are!!!!
PROS: professional, honest, clean, informative, and prompt
CONS: none
