Walnut Creek, CA
This store is very poorly managed, and Office Max's On-Line generated Rewards system is extremely Byzantine -- complex and unwieldy. While the sales person I dealt with several times to try to remedy my complaint was pleasant, it was if she had had a lobotomy. The manager, "Tom", didn't even bother to come out of his corner office to address my complaint, and sat in there either cowering or admiring himself in the mirror. I used to be a regular customer @ OM and this store in particular. Do to their actions (or lack thereof), I will never go back. Wish there could be negative stars!