Long Beach, CA
DONT GO HERE EVER...if only 0 stars were an option
I wondered, upon my first visit, why this new-looking and seemingly clean place would be the deadest spot on the block. Now I know.
1. They do not have a phone available to their employees to answer (they allegedly DO have one...its in the office...and it does not EVER get answered (2 out of 102 times)
2. They also do not have an answering machine
3. The manager, Trent, is the definition of a a**hole
I brought a group of 50+ on a dead wednesday evening for a professional mixer for an events-industry association for which am president of the local chapter. Things went just fine I guess- the bartendress and server were very sweet
Between running the mixer, answering questions from members and students, and communicating with clients at the same time via mobile mail, I managed to leave a sweater my father had given me. It is a special sweater...both due to its origin and because of the sentimental meaning it has to me.
I called the restaurant to see if they had it (at this point, I was nearly home). It was one of two times I managed to call AND have someone answer. I spoke with Trent, the manager who said he had the sweater, and that I could pick it up anytime.
After that, I called the restaurant to see if I could come by several times over three weeks. Each time, I would call about 10 times in a row, let it ring (it takes ten times before essentially shutting you down) and then set an alarm to call back in a couple of hours...and would do this every two or three days.
I finally went in-person to retrieve my sweater...this place is NOT closer to my home, or my office, and considering I work an average of about 85 hours a week, Its ard for me to find 1.5 hours to make the round-trip trip.
When I was in, they didn't have the sweater, and could not locate a manager. I asked for a call back and did not receive one. When I finally did get a call, it was from an employee who informed me that Trent was "sick" and would not be returning my call.
Last night I found out what happened to my sweater- Having mentioned my troubles several times to other members of the association, our student ambassador (who happened to be in the area) stopped in to pick it up a little over a week ago (about 2 weeks and two days later). She apparently got the fine pleasure (extreme sarcasm) of meeting Trent in person. He told her he remembered talking to me, knew who's sweater it was, and donated it. She said his attitude was unbelievable.
I was speechless, furious, and...well...yeah both of those! Had he told me they donated clothes left behind every two weeks, I would have driven down regardless of not being able to contact anyone in advance (I was trying to avoid a situation in which I drove down and it was slammed...or closed). I know i am at fault for leaving it...but I could not believe that, having talked to me personally (AND REMEMBERING) and knowing that the sweater carried tons of sentimental value, he would do it...when they make themselves completely unavailable to phone calls or emails.
I know this place is not long for this world...THANK GOD...I cant wait for them to close down...so I can dance on their metaphorical grave!